About the RoleAI is at the heart of everything we build. More than 130,000 service businesses count on us to keep their day-to-day operations running, and our AI teammates, including Reception, are already doing meaningful work for them. Now we're moving into new territory: reaching new markets, building smarter teammates, and finding better ways to help customers grow and stay with us. We're looking for a Senior Product Manager to take on one of these opportunities and make it their own. You'll join a deliberately small product team, where everyone takes on broad ownership, and AI shapes how we research, prototype, and ship. Decisions happen in days, not quarters. You won't inherit a playbook, you'll write one.
You will report to our Head of Core Product. You must be commutable to our NYC headquarters and will operate in an in-person environment. We default to being in-office 3-4 days per week with required attendance on Tuesdays and Thursdays.
What You'll Do- Own end-to-end product execution from zero to one, taking new ideas from concept to launch with urgency and precision
- Design and ship AI-native experiences, including agentic teammates that do real work for customers, and define what "agentic" means in your part of the product
- Shape the roadmap with bold, well-reasoned bets grounded in market insight, customer needs, and business impact
- Ship fast and correct fast: iterate on a weekly cadence, analyze results, and pivot based on what the data tells you
- Go deep on the market, the competition, and customer pain points so Genius AI stays ahead as we move into new categories and customer segments
- Align Design, Research, Engineering, Marketing, and Analytics around ambitious goals and keep them moving at high velocity
- Build systems, not just features, using AI to automate research synthesis, analysis, and delivery so your impact scales beyond your own capacity
- Tell the story of where we're going by communicating strategy, priorities, and learnings clearly to everyone from execs to frontline teams
What We're Looking For- 5+ years of product management experience, ideally at high-growth technology companies building multi-user or collaborative products, with a record of taking products from inception to launch
- Shipped AI or ML-powered features or redesigned your team's research and decision-making around AI tooling, with a clear point of view on what AI makes possible and proof that you've built something with it
- Default to action: you set a direction, ship something, and iterate rather than waiting for perfect information
- Strong product instincts, with the ability to understand user problems and business opportunities and define a vision for solving them
- Fluency in technical and design conversations, and comfort working shoulder to shoulder with engineers and designers
- An AI-forward profile, staying current on emerging tools and championing experimentation across your team
- Genuine empathy for small business owners and a drive to understand their needs deeply
Benefits & Perks- Competitive health & dental insurance options, effective on your first day of employment
- Flexible PTO
- In-office lunch twice per week for NYC and SF employees, plus late night dinner stipends
- Access to Wellhub, a corporate wellness platform with discounted gym memberships, fitness classes, and mental health resources
- Annual stipend for professional development and continued learning
- High performers at 5 years receive a $5,000 bonus to use however you recharge best
- 401k benefit: employees are eligible to contribute starting day 1 of employment
- Dependent Care FSA
- Paid parental leave
- Fertility and adoption benefits via Carrot and Kindbody
