5-7+ years of product management experience with consumer-facing products.
Strong communication skills for effective collaboration with cross-functional teams.
Proficient in data analysis and experimentation to inform product decisions.
Solid understanding of software development and ability to write actionable requirements.
Experience managing complex projects from conception to launch and iteration.
Proactive and organized, adaptable in fast-paced environments.
Bachelor's degree in a related field or equivalent experience.
Responsibilities
Shape product vision and strategy based on customer and operational insights.
Own and maintain a product roadmap focused on account servicing and logistics.
Drive cross-functional collaboration to identify challenges and deliver solutions.
Lead product development and execution to streamline account management processes.
Measure product performance and optimize outcomes using data and feedback.
Communicate product strategy and business impact to senior leadership and stakeholders.
Benefits
Full health benefits including medical, dental, and vision.
401(k) match of 5%/4%.
Discretionary time off (DTO).
Health savings account (HSA) with company contribution.
College tuition reimbursement for STEM degrees.
Unlimited access to LinkedIn Learning.
Free car charging facilities.
Onsite gym access.
Full Job Description
Job Description:
Senior Product Manager - Account Management & Field Logistics
(Plano Texas, In-Office)
ABOUT THE POSITION
We are looking for a Senior Product Manager to lead Account Management and Field Logistics and shape the future of our product offerings. You will guide the vision and execution of products that deliver clarity, value, and simplicity for our customers and coworkers. This role requires strong strategic judgment, operational discipline, and a deep understanding of consumer behavior. You will partner closely with engineering, design, analytics, and senior leadership to define and deliver a roadmap that creates meaningful impact. Your work will play a central role in advancing our mission to elevate financial opportunity for all.
KEY RESPONSIBILITIES
Shape Product Vision & Strategy: Understand customer and field coworker needs through research, operational feedback, and behavioral insights to develop a product vision and strategy that improves account management, field execution, and the overall customer experience. Build and maintain a roadmap that prioritizes the highest impact opportunities, grounded in data, market research, and measurable business outcomes.
Own the Product Roadmap: Build and maintain a roadmap focused on improving account servicing, collections, delivery and pickup logistics, and field productivity. Prioritize opportunities based on customer impact, operational efficiency, and measurable business outcomes. Lead the development, launch, and iteration of new features and capabilities, ensuring smooth implementation across the portfolio.
Drive Cross-Functional Collaboration: Partner with Engineering, Design, Analytics, and Store Operations to identify operational challenges, define requirements, and deliver scalable solutions that simplify workflows and empower field coworkers.
Lead Product Development & Execution: Drive the development, launch, and continuous improvement of capabilities that streamline account management, optimize delivery and pickup operations, reduce manual processes, and improve the efficiency of field execution.
Measure Performance & Optimize Outcomes: Leverage data, experimentation, and field feedback to evaluate product performance, identify opportunities for improvement, and drive measurable results in customer engagement, account performance, collections effectiveness, logistics efficiency, and coworker productivity.
Communicate Strategy & Business Impact: Clearly communicate product strategy, roadmap priorities, progress, and measurable outcomes to senior leadership and cross-functional stakeholders. Ensure alignment between product investments, operational needs, and business objectives.
REQUIRED QUALIFICATIONS
5 - 7+ years of product management experience building and improving consumer-facing products.
Strong communication skills and the ability to work effectively with engineering, design, analytics, and senior leaders.
Comfort using data, experimentation, and analysis to size opportunities, guide decisions, and measure results.
A solid understanding of software development and the ability to write clear, actionable requirements for engineering.
Proven experience managing complex work from idea through launch and iteration.
A proactive, organized working style with the ability to adapt in fast-paced environments.
A Bachelor's degree in a related field or equivalent practical experience.
COMPENSATION/BENEFITS
Full health benefits-Medical/Dental/Vision
401(k) match, 5%/4%
DTO (discretionary time off)
Health savings account (HSA) with company contribution
College tuition reimbursement program (STEM degrees)
Unlimited use of Linkedin Learning
Free car charging
Onsite gym
SPONSORSHIP
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Join us at the forefront of digital innovation, where your work will directly impact the future of financial accessibility and consumer experiences across retail, e-commerce, and fintech.
