Role SummaryRivian is on a mission to build the future of sustainable mobility, and our commercial operations are where that mission meets our customers. Our Enterprise Digital team designs the tools behind sales, fulfillment and service: the systems our teams use every day to sell vehicles, deliver them and keep them on the road.
Designing enterprise tools at Rivian isn't about back-office forms. It's about software that people across retail, delivery and service depend on to do their jobs well, where clarity and speed directly shape the customer experience. You'll take complex business processes and turn them into simple, intuitive tools.
We're looking for someone who is a natural systems thinker and a strong communicator. Our team is defined by our ability to ask good questions, get comfortable with complicated business functions, reframe problems simply and bring others along.
This role is based in Palo Alto, CA and requires you to be on-site a minimum of 3 days a week.Not open to remote Responsibilities- Problem Framing & Strategy: Work with product, engineering and leaders in sales, fulfillment and service to find the real bottlenecks, help shape roadmaps and write clear design briefs with measurable goals.
- Field Research: Spend time in retail spaces, delivery centers and service centers to see how work actually happens, talk with the people doing it, and understand the friction and edge cases they face.
- Systems Thinking: Map complex business processes, policies and data, and turn them into clear user flows, information architecture and interfaces that reduce effort and error.
- Prototyping & Validation: Turn ambiguity into something people can react to, from sketches and wireframes to interactive prototypes tested with real users.
- Design System Contribution: Use and pressure-test Rivian's design system, and partner with the Design Systems team to extend it for enterprise needs.
- Cross-Functional Delivery: Work closely with engineers through each sprint, document your designs clearly, and take part in QA/UAT to make sure what ships matches the intent.
- Communication & Storytelling: Explain your work clearly to leadership, field teams and partners, connecting design decisions to business outcomes and the customer experience.
- AI-Enabled Design: Use AI tools across your process (research synthesis, exploration, prototyping, documentation), and help find where AI-powered features can make our tools smarter.
QualificationsApplication Requirement: Please include a link to your portfolio (with credentials). Applications without portfolios and log-in credentials will not be reviewed.- 5+ years of experience in product, UX or service design, or in a related field where you solved complex problems for real users.
- Exceptional communication: You write and speak clearly and can make complex ideas simple for very different audiences. This is essential.
- Systems mindset: You enjoy learning how businesses work and are comfortable diving into unfamiliar operations, rules and data. Experience with enterprise software, B2B SaaS or internal operational tools is a huge plus.
- A portfolio that shows how you think: Case studies that walk through how you framed a messy problem, made sense of complexity and reached a clear solution. Reasoning and process matter as much as polish.
- Curiosity and humility: You ask questions before jumping to solutions and are eager to learn from the people who do the work.
- Collaboration: Experience working with cross-functional teams in an agile environment.
- Tools: Proficiency in Figma and modern prototyping tools, and fluency using AI in your design workflow.
Pay DisclosureThe salary range for this role is $132,100 - $165,100 for California based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.
The successful candidate may be eligible for annual performance bonus and equity awards.
We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.
