5+ years in product operations, business operations, or program management, preferably in a product organization.
Strong attention to detail in managing contracts, pricing, and business documentation.
Proven ability to handle time-sensitive, high-stakes events with multiple dependencies.
Excellent written and verbal communication skills for external partner interactions.
Experience with RFP responses or similar formal business documents.
Ability to collaborate cross-functionally to achieve shared goals.
Familiarity with AI tools for drafting and data synthesis.
Responsibilities
Manage daily operations for the B2G product area, including incident resolutions and customer escalations.
Own cross-functional communications and documentation for stakeholders, ensuring timely updates.
Oversee readiness activities to prepare the product team for key events.
Participate in annual product activities, including setting test dates and cycles.
Manage pricing updates and ensure accuracy across systems and contracts.
Maintain annual order forms and contractual documents.
Coordinate contractual deliverables and special data requests, ensuring timely completion.
Benefits
Remote work opportunity based in the United States.
No visa sponsorship required for applicants.
Internal posting period before external recruitment.
Full Job Description
We are seeking a Senior Product Business Manager to help us fulfill that mission.
The Senior Product Business Manager owns the annual operating lifecycle of the B2G business, driving onboarding, renewal, and readiness activities that reset with each school year and contract duration. This role keeps the day-to-day business operations of the B2G product team running smoothly so that Product Managers can focus on strategy, roadmap, and build decisions. This is an execution and operations focused role: the primary point of contact for operational and contractual matters, the product liaison for cross-functional partners, and the person who makes sure testing dates, pricing, contracts, and specialized deliverables happen accurately and on time. Rather than focusing on product strategy, this role owns the operational machinery that makes the B2G roadmap executable and keeps existing commitments on track.
The finalist will be hired at the salary and level commensurate with their qualifications. For this position, we anticipate offering an annual salary in the range of $90,000 to $105,000. ACT manages salaries within the range based on relevant factors including, skills, experience, and internal equity.
Location: This is a remote position, based in the United States.
Visa: Applicants must be authorized to work in the U.S. without the need for visa sponsorship.
Please Note: This Position will be posted as Internally Only from 10/9/26 through 10/16/26. After 10/16/26 it will also be posted Externally.
What you will be working on:
Manage ongoing operations for the product area, including day-to-day operational decisions, incident resolutions, and customer escalations.
Own cross-functional communications and documentation to internal and external stakeholders, ensuring accurate, timely updates on status and changes.
Manage Behind-the-Scenes readiness activities to ensure the product team and the organization are prepared ahead of key events.
Participate in annual product activities such as setting and communicating test dates and testing cycles for upcoming years.
Manage pricing updates and ensure they are reflected accurately across systems, order forms, and contracts.
Update and maintain annual order forms, contracts, and other contractual documents.
Coordinate specific contractual deliverables and special data delivery requests, ensuring accuracy and on-time completion.
Support the product team by managing updates result in contractual changes.
Coordinate B2G product responses and contribute assignments to RFPs, providing operational and contractual detail.
Serve as the primary point of contact and B2G product liaison for customers, partners, and internal teams on operational and contractual matters.
Role Progression:
30 Days: Onboard and begin to understand stakeholders, begin to work on the B2G annual calendar, and start learning the RFP process.
90 Days: Independent day-to-day decisions, primary point of contact for assigned responsibilities, participate in contract renewals and pricing update cycle, and understanding administration readiness.
180 Days: Leading an annual cycle activity end to end, process improvements, a stakeholder communication cadence, and recommending 12-month priorities with the Product Managers.
This could be the job for you if you have (minimum requirements):
5+ years experience in product operations, business operations, or program management, ideally within a product organization.
Strong attention to detail and proficiency managing contracts, pricing, order forms, and other business documentation.
Proven ability to manage time-sensitive, high-stakes events (e.g., seasonal testing windows) with multiple dependencies.
Excellent written and verbal communication skills; effective in serving as a primary point of contact for external partners.
Experience contributing to RFP responses or similar formal business documents.
Ability to work cross-functionally within the product team and across business stakeholders to achieve shared goals.
Experience using AI tools to support day-to-day work (e.g., drafting, research, data synthesis), with sound judgment about when human review is required.
Knowledge, Skills and Abilities:
Knowledge of contract lifecycle management, pricing structures, and order form processes.
Understanding of B2G procurement cycles, RFP processes, and formal business documentation requirements.
Knowledge of cross-functional product operations workflows within a product organization.
Strong written and verbal communication skills, including with external partners and senior stakeholders.
Program and project management skills, with the ability to track multiple concurrent deadlines and dependencies.
Strong attention to detail in managing contracts, pricing, order forms, and other business documentation.
Cross-functional collaboration and stakeholder management skills.
Ability to manage time-sensitive, high-stakes events (e.g., seasonal testing windows) with multiple dependencies.
Ability to serve as the primary point of contact and product liaison for customers, partners, and internal teams.
Ability to work independently, exercising sound judgment on day-to-day operational decisions.
Ability to contribute to RFP responses and other formal business documents.
Bachelor's degree in Business, Operations, Product Management, or a related field, or equivalent combination of education and experience.
It's a plus if you have:
Experience in K-12 education, assessment, Ed tech, or a related regulated market.
Familiarity with contract lifecycle management and pricing/order form systems.
