Lead travel product requirements and delivery with credit card and commerce partners to improve the customer experience.
Join a team where your ideas shape how customers discover, book, and manage travel. You'll have the opportunity to lead high-impact work with cross-functional partners and deliver meaningful improvements at scale.
As a Product Associate on the Cross Product Strategy team in Chase Travel, you'll play a key role in advancing Chase's strategic priorities within Chase Travel, you drive product outcomes by translating partner goals into clear requirements and deliverables that improve the end-to-end travel experience. You work closely with product owners and delivery teams to refine features, align priorities, and ensure successful implementation. You balance strategy and execution to deliver measurable customer and business impact.
Job responsibilities
- Own and manage delivery of the product roadmap for travel initiatives aligned to credit card and commerce partner needs
- Translate partner objectives into actionable product requirements, capabilities, and features
- Evaluate and document requirements, define scope, identify risks, and communicate goals, milestones, and trade-offs to stakeholders
- Partner with product owners to refine requirements and ensure readiness for delivery
- Lead discovery and planning activities to support high-quality handoffs to design and technology teams
- Collaborate across product, design, technology, analytics, operations, servicing, marketing, risk, legal, and compliance to prioritize and deliver features
- Track progress and outcomes to ensure releases improve customer experience and meet business goals
Required qualifications, capabilities, and skills
- 3 years of experience in product management or a closely related domain
- Bachelor's degree
- Experience across product lifecycle activities, including discovery, requirements definition, backlog management, and refinement
- Ability to write clear user stories and acceptance criteria
- Strong attention to detail with the ability to manage multiple priorities in a fast-moving environment
- Strong stakeholder management and influencing skills across multiple teams and levels, including teams in different locations
- Strong end-to-end problem-solving skills, including driving alignment and consensus on complex initiatives
Preferred qualifications, capabilities, and skills
- Experience in product management within the travel industry or a closely related sector
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
