(Senior/ Principal) Global Product Support Engineer - Be the expert others rely on. Shape how ASM technology performs in the world's most advanced semiconductor fabs.
At ASM, our technology powers the most advanced semiconductor devices in the world, and our people are at the heart of that innovation.We are hiring Global Product Support Engineers of various experience levels across multiple KPUs, product lines, and technology domains. Joining ASM as a GPS Engineer gives you opportunity to join a global organization where the complexity of the challenges matches the scale of the impact. As part of our Global Product Support (GPS) team, you'll operate at the intersection of engineering, field operations, and customer environments, ensuring our technologies perform reliably from early concept through high-volume manufacturing.
The ChallengeYou'll play a key role across the full product lifecycle, from development and first builds through customer qualification and scale. Depending on your background, you may focus on system-level troubleshooting, new product introduction, automation, or driving performance improvements in the field.
What You'll Do- Act as a system-level technical expert, supporting complex semiconductor equipment in both development labs and customer fabs
- Diagnose and resolve advanced system, hardware, and process issues, including escalations beyond standard support
- Drive root cause analysis (RCCA) and implement sustainable solutions across tools, sites, and product lines
- Support new product introduction (NPI), including early builds, lab validation, and ramp to high-volume manufacturing
- Lead or support first-in-fab (Alpha / Beta) deployments - installation, start-up, and qualification
- Translate field and customer feedback into design, performance, and reliability improvements
- Contribute to yield improvement, tool performance, and uptime in demanding fab environments
- Develop and share best practices, technical documentation, and global standards
- Collaborate cross-functionally with hardware, software, controls, and process engineering teams
- For senior profiles: lead global initiatives, mentor engineers, and represent ASM in customer-facing forums
What We're Looking For- Bachelor's Master's or PhD degree in Engineering (Mechanical, Electrical, Chemical, Systems, or similar)
- Experience in semiconductor equipment or complex technical environments
- Strong problem-solving mindset with system-level thinking
- Hands-on approach and ability to connect theory with real-world system behavior
- Analytical skills (DOE, data analysis, structured problem solving)
- Comfortable working across global teams and time zones
- Strong communication skills, including customer-facing interactions
- Willingness to travel internationally (~25-50%)
Why This Role- Work across a broad range of technologies (plasma, vacuum, gas delivery, software, hardware integration)
- Operate where product development meets real-world fab performance
- High visibility and impact across engineering, operations, and customers
- Opportunity to influence how next-generation semiconductor tools are designed and scaled globally
- Clear pathways into technical leadership, product engineering, and customer-facing roles
Why ASMAt ASM, you won't just support products, you'll help define how they succeed worldwide. You'll work with leading technologies, collaborate with top engineering talent, and play a critical role in bringing innovation from the lab into high-volume manufacturing
Apply today to be part of what's next.We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
