3+ years of Practice Administrator experience or a bachelor's degree in healthcare/business and 1 year of experience with the Institute for Family Health.
Knowledge of JCAHO and Article 28 regulations.
Experience in hiring, evaluating, and developing staff.
Proficient in Microsoft Office and electronic health records technology.
Strong leadership, problem-solving, and decision-making skills.
Responsibilities
Ensure practice operations align with organizational objectives and standards.
Hire, train, supervise, and evaluate clerical and administrative staff.
Identify opportunities to improve efficiency and patient access.
Monitor patient satisfaction and resolve complaints.
Compile and report monthly practice statistics.
Benefits
Comprehensive training and professional development opportunities.
Supportive work environment with a focus on patient care.
Access to resources for compliance with healthcare regulations.
Full Job Description
Description
Is cognizant of and ensures that all practice operations in assigned region are consistent with objectives, philosophy, standards and policies of The Institute for Family Health.
Requirements
CLINICAL / TECHNICAL / SERVICE
Demonstrates the ability to perform clinical/technical/service/administrative tasks.
Hires, trains, supervises, schedules, evaluates, counsels, and disciplines all clerical and administrative staff in the practice.
Prepares requisitions and position descriptions.
Determines opportunities to improve efficiency and assure adequate patient access.
Performs special projects to evaluate methods and procedures for processing work or improving operating efficiency/effectiveness of the practice.
Oversees and resolves problems relating to practice systems including appointments, registration, physician referrals, medical records, staff/patient relations and billing.
Assures adequate staffing coverage of administrative areas.
Monitors and improves patient satisfaction.
Compiles and reports monthly practice statistics.
Assures that all cash collections and/or petty cash funds are maintained securely and reconciled periodically. Oversees the secure transfer of cash to associated bank within region.
Develops provider schedules and assures that they are entered correctly in the computer system.
Reviews schedules pro-actively (at least once a week) to identify problems.
Oversees the maintenance of provider schedules, and appropriate staffing of practitioners and patient services staff.
Receives and resolves patient complaints.
Assists the Nurse Manager with patient flow management.
Performs routine computer maintenance functions and identifies problems related to computer operations.
Monitors inventory of office supplies and reorders as necessary.
Prepares and presents statistical reports and updates practical management spreadsheet on a daily basis.
Coordinates administrative performance improvement activities in practice.
Performs Patient Service Representative functions as required.
Coordinates maintenance of the site.
Maintains and updates policies and procedures for site with the Medical Director and Departmental Administrator.
Analyzes all aspects of practice operations to identify areas for improvement. Develops and implements strategies for their resolution with the Medical Director, Nurse Manager, and Departmental Administrator.
Produces written meeting minutes and management reports.
Maintains compliance with Article 28 and JCAHO regulations.
Demonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served in the assigned area.
ORGANIZATIONAL / MANAGERIAL
Anticipate and respond to regulatory agencies and surveys performed.
Ensure consistent performance adherence to all applicable policies and procedures.
Complete required evaluations of PSR staff.
Provides supervision to assigned Associate Practice Administrator 1X week, and assigned Practice Administrator 1X a month within assigned region.
EDUCATIONAL / PROFESSIONAL DEVELOPMENT
Comply with IFH required online trainings.
Comply with regulatory employee health requirements.
COMMUNICATION / RELATIONSHIPS
Effectively communicate with all affiliated Hospital departments and personnel, as well as to other affiliated organizations (such as managed care organizations).
Attend management meetings.
Display courtesy, tact and patience during interactions with all members of the staff and extended community.
Demonstrate a professional, courteous and respectful attitude in dealing with patients, families and significant others.
EDUCATION
Minimum of 3 years of Practice Administrator experience or bachelor's degree in health care or business-related field and 1 year Institute for Family Health Experience (any level) required
Knowledge of Joint Commission on the Accreditation of Healthcare Organizations (JCAHO) and Article 28 Regulatory Regulations.
Experience hiring, evaluating, developing, and disciplining staff.
Proficiency with computers including Microsoft Office and Windows applications.
Experience with data analysis and electronic health records technology.
Ability to manage maintenance/repair, housekeeping, provisioning, and security for assigned site.
Strong leadership, problem solving and decision-making skills.
Basic computer and internet navigational skills.
Familiarity with Microsoft applications (Windows, Word, Excel, Outlook)
Experience with electronic health records technology.
