Clarify is looking for a motivated and experienced Senior Physician Liaison who can flex between executing as a frontline liaison while also serving as a coach and trainer who builds capability within a customer's own liaison team.
This is a player/coach role. You'll carry your own territory when the engagement calls for it, and you'll develop others when the customer is building their own team. The common thread is driving sustained behavior change among providers through Clarify's change management approach and data-driven insights.
Does This Sound Like You?
- You've been in the field. You have deep experience working directly with physicians, practice administrators, and clinical staff (physician liaison, provider relations, pharma sales, or practice transformation)
- You understand that changing practice patterns requires more than sharing data; it requires diagnosing readiness, building trust, and meeting people where they are
- You're a natural teacher. You've coached, mentored, or trained others and get energy from watching someone you've developed succeed independently
- You think in terms of "what motivates this person" and naturally tailor your approach to different audiences
- You can shift gears between "doing the work" and "teaching someone else to do the work" without losing effectiveness in either mode
- You have a passion for value-based care and for using technology-enabled insights to deliver higher-value, more efficient care
- You embrace change as an opportunity to learn and you believe diversity of thought improves outcomes
The RoleProvider Partnership & Relationship Management
- Build and maintain trusted, collaborative relationships with assigned providers (physicians, practice administrators, and staff)
- Conduct regular interactions (both virtual and in-person) to review performance, co-develop improvement plans, and address barriers to change
- Guide providers through Clarify's change management approach
- Serve as primary point of contact and advocate for assigned providers, representing their needs and perspectives internally
Provider Education & Enablement
- Engage with practice administration, staff and providers to support workflow improvement, education and awareness on value-based care program requirements, quality measures, and performance incentives
- Collaborate with internal teams to resolve barriers that may inhibit provider adoption
Performance Analysis & Insights
- Leverage Clarify's platform to identify high-opportunity practices, monitor referral patterns, and track behavior change indicators
- Translate complex data into clear, actionable narratives tailored to each provider and/or practice
Documentation & Engagement Tracking
- Maintain detailed records of interactions, change stage assessments, and engagement activities in CRM (Salesforce)
- Monitor progress on initiatives, track leading indicators of behavior change, and adjust engagement strategies based on results
- Provide regular reporting on territory performance, behavior change trends, and forecasted impact
Coaching & Training
- Conduct ride-alongs and joint visits with customer liaisons, providing real-time observation, modeling, and constructive feedback
- Assess customer liaison readiness and skill gaps; develop individualized coaching plans that build competency over time
- Design and deliver training that enable a customer's liaison team to execute Clarify's engagement playbooks, utilization of insights, change management approach and CRM documentation
- Monitor success metrics for customer liaison teams and report on capability development progress
- Contribute to continuous improvement of engagement playbooks and training curricula based on field experience and outcomes data
What we are looking forWe are always looking for new team members who will be a solid fit with our culture and have a strong passion for impact. In particular, the Physician Liaison will have:
Required Qualifications
- Bachelor's degree in Healthcare Administration, Nursing, Public Health, Business, or related field
- 5+ years of healthcare experience with at least 3 years in a direct provider-facing role (physician liaison, provider relations, pharma sales, practice transformation, or network management)
- Demonstrated experience coaching, mentoring, or training others in a professional setting; formal management experience is a plus but not required
- Proven ability to establish trust and credibility through partnership-oriented, non-transactional engagement with physicians and practice staff
- Proficiency in interpreting healthcare utilization data, cost trends, referral patterns, and quality metrics; comfortable working with analytics platforms and Excel
- Excellent verbal and written communication with ability to translate complex data into compelling, provider-specific narratives; comfortable presenting to both clinical and administrative audiences
- Experience developing training content, talk tracks, or engagement approaches for field teams
- Ability to independently manage a territory, prioritize activities, and drive results with minimal supervision
- Proficient with CRM systems (Salesforce preferred), analytics platforms, and structured engagement tools
- Willingness to leverage AI-powered tools and insights to enhance engagement preparation, analysis, and strategy development
Personal Attributes
- Player/coach mindset: equally comfortable executing in the field and developing others to do the same
- Consultative approach with genuine desire to help providers and customer teams succeed
- Comfort with ambiguity and the ability to read interpersonal dynamics, adapting your approach in real time
- Strong work ethic and accountability for both territory performance and team development outcomes
- Collaborative team player who shares knowledge, effective tactics, and best practices across engagements
Preferred Qualifications
- Master's degree (MHA, MBA, MPH, MSN)
- Practice operations or practice transformation experience
- Exposure to change management methodologies or behavioral science concepts
- Experience with ACO operations, Medicare Shared Savings Program, or commercial value-based care contracts
- Familiarity with healthcare analytics platforms
Location & Travel
Senior Physician Liaisons will ideally be located within or near assigned market territories. Candidates outside of priority regions who are willing to travel extensively will be considered.
What we offer you- Competitive compensation (base, bonus, + equity)
- Quality health insurance
- Traditional 401K plan
- Vision, dental, disability, and life insurance
- Flexible Spending Accounts and Commuter Benefits
- Generous PTO
- Monthly work-from-home stipend
- Remote friendly
- A collaborative workplace, which will challenge you and celebrate your work
- A chance to learn with and from interesting and enthusiastic colleagues
$135,000 - $160,000 a year
Don't meet every single requirement? At Clarify, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
