As the
Senior People Shared Services Partner, you will serve as the primary point of contact and subject matter expert for our end-to-end employee lifecycle processes across the Americas region. This role requires a unique blend of deep HR operational expertise, data-driven decision-making, and an unwavering commitment to compliance. Rather than simply executing existing workflows, you will be expected to audit, scale, and continuously improve them.
Key Responsibilities:- Employee Lifecycle Management: Oversee regional onboarding and off-boarding processes to ensure strict alignment with internal company procedures and local statutory requirements.
- Strategic HR Support: Partner closely with Americas HR Business Partners (HRBPs) on ad-hoc requests, organizational restructuring, divestitures, and Mergers & Acquisitions (M&A) integration.
- Complex Case Management: Serve as the escalation point for complex employee inquiries.
- Process Optimization: Continuously evaluate, map, and re-engineer People Shared Services workflows to eliminate friction, reduce processing times, and scale operations globally. Lead the design and documentation of People Operations workflow automation with Workday to improve efficiency and the employee experience.
- Data Integrity & Compliance: Conduct regular audits of the HRIS (Workday) to ensure 100% data accuracy. Support compliance reporting and auditor requests.
- Project Leadership: Own small-to-medium scale People Ops projects, such as migrating employee records.
- Compliance: Partner with Legal and Compliance teams to monitor, audit, and update HR processes in alignment with changing regional labor laws.
- Documentation & Knowledge Management: Own and maintain the Americas HR knowledge base and standard operating procedures (SOPs) to guarantee consistency and compliance with local regulations.
- Stakeholder Engagement: Serve as the internal point of contact for the team to escalate onboarding system access issues with HRIT and IT.
Qualifications:- Professional Experience: 5+ years of experience in HR Operations, HR Shared Services, or as an HR Generalist within a fast-paced, global environment.
- Technology: Proficiency in Workday.
- Data & Analytics: Strong capability in Excel/Google Sheets; experience with data visualization tools is highly desirable.
- Problem Solving: Exceptional analytical and troubleshooting skills, with a proven track record of resolving ambiguous, multifaceted HR issues.
- Regulatory Knowledge: Deep understanding of Americas employment labor laws, compliance requirements, and HR best practices.
- Soft Skills: High emotional intelligence, discretion with sensitive data, and a "process-first" mindset.
Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.CA generally ranges: $95,892-$143,838All other locations fall under our General State range: $84,116-$126,174Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion.
