Department: Administrative- IT
Reports To: IT Director
Location: Hybrid- within one hour drive of a VHL location
We are seeking a dedicated PC Security & Lifecycle Support Specialist to support our endpoint security initiatives and PC deployment operations across our distributed enterprise environment. This role requires a professional with solid experience in endpoint protection, ITIL-aligned service delivery, and comprehensive PC lifecycle management using remote support strategies.
BENEFITS:
- PTO and Holiday pay
- Medical and Life Insurance plans
- 401(K) Matching
- Professional Development and Career Advancement Opportunities
POSITION RESPONSIBILITIES
Endpoint Security Management
- Design, implement, and maintain comprehensive endpoint security strategies aligned with organizational security policies and compliance requirements.
- Deploy and manage endpoint protection solutions including antivirus, EDR/XDR, encryption, and DLP tools
- Conduct regular security assessments, vulnerability scanning, and remediation of endpoints
- Develop and enforce security baselines, hardening standards, and configuration management for all PC assets
- Respond to and investigate security incidents involving endpoint devices
- Collaborate with Information Security team on threat intelligence and security architecture
PC Lifecycle Management
- Participate in end-to-end PC lifecycle operations including procurement, imaging, deployment, maintenance, and secure decommissioning
- Develop and maintain standardized PC build images and automated deployment processes
- Manage PC refresh cycles and coordinate hardware/software upgrades across distributed locations
- Ensure asset tracking, inventory management, and compliance with licensing requirements
- Create and maintain comprehensive documentation for all lifecycle processes
ITIL-Aligned Support Operations
- Provide technical support for complex PC hardware, software, and security issues
- Utilize ITIL framework for incident, problem, change, and configuration management
- Leverage remote support tools to diagnose and resolve issues for users in all VHL locations
- Develop and maintain knowledge base articles and self-service resources
- Participate in CAB (Change Advisory Board) meetings and manage changes through proper channels
- Track and analyze support metrics to drive continuous service improvement
- Tier 1-3 end user support
- Other duties as required
Distributed Environment Support
- Deploy and support remote support platforms (LogMeIn)
- Coordinate with site teams to ensure consistent service delivery
- Develop remote troubleshooting procedures and train team members on best practices
POSITION SKILLS/ABILITIES
- Operating Systems: Windows 11, macOS, Windows Server
- Security Tools: EDR/XDR, SIEM, vulnerability scanners, encryption solutions
- Deployment: SCCM, Intune, MDT, Autopilot or similar, imaging tools
- Remote Support: Various remote desktop and support platforms
- Networking: TCP/IP, VPN, DNS, DHCP fundamentals
- Scripting: PowerShell, batch scripting
- ITSM Tools: ServiceNow, Remedy, JIRA Service Management or similar
POSITION REQUIREMENTS
- Experience: 3-5 years of experience in PC security, endpoint management, and technical support
- ITIL Foundation: ITIL v3/v4 foundational understanding
- Security Expertise: Proven track record securing Windows and Mac endpoints in enterprise environments
- Technical Proficiency:
- Advanced knowledge of Windows 11, Windows Server
- Expertise with endpoint security tools (Microsoft Defender, ESET, etc.)
- Experience with MDM/UEM solutions (JAMF, LogMeIn, Mosyle, etc.)
- Proficiency with deployment tools
- Strong understanding of remote support platforms and strategies
- Distributed Environment: Demonstrated success supporting geographically dispersed user populations
- Scripting skills (PowerShell, Python, Bash) preferred
- Knowledge of compliance frameworks (NIST, CIS, ISO 27001 or similar) preferred
- Experience with zero-trust architecture and modern endpoint management approaches preferred
Non-Safety-Sensitive
