Who You AreYou are a reliable, customer-focused problem solver. You effectively communicate, and listen, through cooperation and teamwork. You are always looking to improve whether learning something new or seeking ways to promote better quality. You are driven to do what it takes to get the job done!
Mission:The Senior Parts Operations Manager leads Loftin's parts operations across all branches in Arizona, Nevada, New Mexico, and Texas. This role builds and develops the Regional Parts Managers and branch parts teams, and owns the inventory, processes, and Rehlko relationship that get the right part to the right place at the right time. The focus is keeping Service technicians and customers moving, protecting the company's inventory investment, and growing a profitable parts business that runs the same way at every branch.
Obsessions:- Lead, develop, retain, and hold accountable a high-performing parts team.
- Keep Service running. Parts availability should never be the reason a technician can't complete a job or a customer waits. Ensure parts for scheduled PMs are staged before the technician rolls.
- Own inventory health across all branches. Develop and implement stocking strategies aligned with company goals, including forecasting demand, setting order points, and optimizing inventory at each branch, while driving accuracy and turns and minimizing obsolescence.
- Manage the Rehlko parts relationship and programs, and enforce Loftin's Rehlko parts preference across the company. Solicit and maintain other suppliers who provide OEM parts for non-Rehlko brands.
- Run one parts operation, not nine. Standardize processes, continuously review policies and procedures, and hold the team accountable to them. Drive Department Playbooks and develop and maintain them where needed.
- Grow our people. Develop and implement Parts Qualification Cards and a comprehensive onboarding program for new parts employees.
- Lead with safety. Ensure established Parts Department safety criteria and guidelines are followed to maintain a safe working environment, in partnership with the Safety Officer.
Expectations: To perform this job successfully, an individual must be able to perform each of the following expectations satisfactorily.
- Daily
- Serve as the escalation point for Regional Parts Managers on availability, sourcing, pricing, customer, and employee relations issues.
- Monitor critical and emergency parts needs for Service, Mission Critical customers, and National Accounts, and remove roadblocks.
- Coordinate with the Director of Aftermarket and Service leadership to keep parts and service aligned.
- Resolve issues as they arise.
- Weekly
- Hold one-on-ones with each Regional Parts Manager to review performance, priorities, and development.
- Review backorders, open purchase orders, special orders, and aged open items, and drive follow-up to closure.
- Review key parts metrics (fill rate, backorders, open orders, sales) by branch and address gaps.
- Monthly
- Track and report all Parts Department KPIs, including fill rate, gross profit, inventory turns, and accuracy, by branch against plan. Provide updates to the VP of Operations.
- Oversee inventory count processes at all branches. Review cycle count results and inventory adjustments, and drive corrective action where accuracy falls short.
- Manage Rehlko stock orders, returns, and program requirements. Interface with major vendor partners on parts-related issues and maintain current price lists.
- Review employee progress against Parts Qualification Cards with Regional Parts Managers.
- Quarterly
- Review stocking strategies, order points, slow-moving and obsolete inventory, and branch transfer opportunities. Recommend disposition and rebalancing.
- Review parts pricing and margin by customer type and product line.
- Conduct performance reviews and set development goals for direct reports.
- Annually
- Work with the VP of Operations to set Parts Department strategy and develop the annual operating plan, including budget, sales plan, and inventory plan.
- Lead or oversee the annual physical inventory and reconciliation with Finance.
- Review parts organizational structure, staffing needs, Qualification Card specifications, and the onboarding program.
- Ad Hoc
- Work with Regional Parts Managers on recruiting needs and candidate screening/selection. Provide guidance and support on coaching and employee discipline issues.
- Work with Regional Parts Managers to plan the layout of branch parts facilities, including new branches and facility moves, to ensure an efficient working environment.
- Partner with Service leadership to ensure consistency in training and development across Parts and Service, and drive positive relations between departments.
- Travel to branches to support parts teams, audit processes, and drive standardization. Travel of approximately 25% is expected.
- Attend Rehlko distributor meetings and training, as required.
- Other duties and projects as assigned.
Success Metrics:- Most Critical Outcome:
- Year 1: Define first-time fill rate and build reporting by branch for stocked items, PM parts, and all requests. Build the common-parts stocking list for each branch and establish a fill rate baseline by June 30, 2027.
- Ongoing: 90% first-time fill rate on stocked items company-wide, while maintaining inventory turns of 4.0 or better.
- Additional Measurements:
- Parts gross profit dollars at or above annual plan.
- First-time fill rate on scheduled PM parts of 98% or better.
- First-time fill rate on all requests (including non-stocked items) tracked by branch and trending upward.
- Inventory accuracy of 98% or better on cycle counts.
- Obsolete/slow-moving inventory below 10% of total inventory value.
- Parts gross margin of 35% or better.
- 100% of parts employees at expected Parts Qualification Card level within expected time frames.
- Completion of all assigned safety-related training within UKG (as required), by self and direct reports.
Qualifications/Experience/Education:- 10+ years of operations experience, preferably in parts operations or distribution in power genera-tion, equipment dealerships or a similar industry. Rehlko/Kohler experience a plus.
- 5+ years leading managers across multiple locations, with a proven record of developing and coach-ing high-performing teams.
- Bachelor's degree in a related field, or equivalent work experience.
- Strong command of inventory management, including demand forecasting, order points, cycle counting, turns and obsolescence.
- Proven project and budget management skills with strong business acumen.
- Analytical problem-solving skills with impeccable attention to detail.
- Ability to set overall strategy and drive process improvement.
- Ability to deliver high quality work product.
- Must be highly organized and have strong verbal and written communication skills.
- Must be highly accountable self-starter.
- Strong problem-solving and analytical skills.
- Highly competent in the use of Microsoft Office 360 and other Microsoft products/systems. Strong technical aptitude, including ability to learn new systems quickly and train/support team in adoption.
- Strong technical aptitude, including ability to learn new systems quickly and train/support team in adoption.
- Must be able to successfully pass a background investigation, which includes a motor vehicle check, and drug screen.
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must frequently lift and /or move up to 20 pounds, and occasionally lift and/or move up to 40 pounds; over 40 pounds must be a team lift or utilize the appropriate tool(s) to assist.
- Specific vision abilities required by this job include color vision, close vision, distance vision, depth perception, peripheral vision, and ability to adjust focus.
- Must be able to regularly talk or hear.
- The employee is frequently required to sit, use hands to finger, handle, or feel; reach with hands and arms.
- The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl.
Comp & Benefits:We offer a comprehensive compensation package. This includes benefit offerings you'd expect to see at a large company, all designed to help you take good care of yourself and your family. The benefits include:
- Choice of two subsidized Medical plans - PPO, and HDHP/HSA options
- Health Care and Dependent Care Flexible Spending Accounts
- Subsidized Dental and Vision plan
- Traditional 401(k) and Roth 401(k) plans, with an immediately vested dollar for dollar (up to 4%) employer match
- Disability - short-term & long-term, 100% employer paid
- Basic Life/AD&D, 100% employer paid
- Voluntary Life/AD&D available for employee, spouse and children
- Voluntary Critical Illness and Accident coverage
- Voluntary identify theft protection coverage
- Vacation and Paid Sick Time
- Paid Holidays
- Tuition Reimbursement
Preferred method of response is via our Careers page (https://www.loftinequip.com/careers/)
