Summary of This Role The Senior Partner Manager, is responsible for growing and optimizing a portfolio of strategic channel partnerships that serve as high-leverage referral and distribution channels for Auris. This role owns partner relationships following transition from Business Development and is accountable for driving engagement, referral production, and long-term partner growth across multiple Auris sales teams.
The role serves as the primary relationship owner for assigned partners, developing strategic account plans, conducting business reviews, identifying expansion opportunities, and ensuring partners are enabled to consistently generate qualified opportunities. Success in this role is measured by referral volume, partner engagement, retention, and growth within the assigned partner portfolio.
What You'll Do Partner Relationship Management - Own and manage a defined portfolio of active channel partners, including financial institutions, franchises, associations, ISOs, and other strategic referral sources.
- Serve as the primary point of contact and trusted advisor for partner stakeholders and decision-makers.
- Establish and maintain strong executive and operational relationships to drive long-term partnership success.
- Lead regular touchpoints, business reviews, and strategic planning sessions with partners.
Referral Growth & Revenue Generation - Drive referral activity and revenue growth across multiple Auris inside sales and field sales teams through consistent partner engagement and enablement.
- Develop and execute account growth strategies designed to increase referral production, market penetration, and partner adoption.
- Monitor referral trends, conversion metrics, and partner performance to identify opportunities for improvement.
- Create action plans for underperforming partnerships and implement strategies to restore growth.
Partner Enablement - Facilitate seamless transitions of newly acquired partners from Business Development to Partner Management.
- Ensure partners are effectively trained, enabled, and equipped to generate qualified referrals quickly following onboarding.
- Coordinate training initiatives, sales resources, marketing programs, and product education to maximize partner effectiveness.
Strategic Account Development - Identify opportunities to expand existing partnerships into new markets, business units, product lines, or geographic territories.
- Collaborate with Business Development, Marketing, Sales Leadership, and Enablement teams to align growth initiatives and partner strategies.
- Gather and communicate partner feedback, industry trends, competitive insights, and market opportunities to leadership.
Pipeline & Performance Management - Maintain accurate partner records, engagement activity, pipeline influence, and referral attribution within CRM systems.
- Track portfolio performance against established KPIs and growth objectives.
- Prepare reporting and partner health assessments for leadership review.
- Escalate complex operational, service, or field-related issues when appropriate to ensure resolution and partner satisfaction.
What Are We Looking for in this Role? Qualifications
Required - Bachelor's degree in Business, Marketing, Sales, Communications, or related field, or equivalent professional experience.
- 5+ years of experience in channel partner management, strategic account management, business development, or relationship management.
- Proven track record of growing referral, partnership, and revenue performance within an assigned portfolio.
- Experience managing complex stakeholder relationships across multiple organizational levels.
- Strong business acumen with the ability to interpret performance data and translate findings into actionable growth strategies.
- Excellent verbal, written, presentation, and relationship-building skills.
- Demonstrated ability to work independently while managing multiple priorities in a fast-paced environment.
- Proficiency with CRM platforms and pipeline reporting tools (Specifically Salesforce).
Preferred - Experience managing channel partnerships within payroll, HCM, HR technology, financial services, banking, fintech, insurance, benefits administration, or related industries.
- Experience supporting multi-location, regional, or national partner organizations.
- Familiarity with referral-based sales models and indirect distribution channels.
What we offer - Competitive compensation and performance incentives.
- Comprehensive benefits package.
- Collaborative, mission-driven culture with high visibility and impact.
#Auris
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. 
