Senior Outreach Coordinator (Multilingual Program)

Salary : $102,036.48 - $138,049.08 Annually
Location : Mountain View City Hall
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 100233
Department: City Manager's Office
Division: Communications
Opening Date: 10/28/2026
Closing Date: 11/12/2026 5:00 PM Pacific
FLSA: Non-Exempt
Bargaining Unit: EGLE

What's the Role and What You'll Do
Help residents find their place in City of Mountain View life.

You've built relationships, coordinated programs, and helped people get involved. Bring that experience to Mountain View, where you'll lead a multilingual team and help guide an established citywide Multicultural Engagement Program in the City Manager's Office. You'll have opportunities to enhance multilingual access to City services and programs, advise City departments on multicultural community engagement, and create programs that help residents understand their local government and take part in community life.

Your morning might begin with a City department preparing for a community meeting. They need a presentation translated, interpretation arranged, and help reaching residents who may not hear about the meeting through the usual channels.

You ask questions, organize the work, and coordinate with your team. You think about the language, the audience, and what will help people understand the information and feel comfortable participating in local democracy. You'll serve as the City's go-to advisor for questions about inclusivity, language access, multicultural outreach, and issues of importance to the City's multilingual community.

As Mountain View's Senior Outreach Coordinator, you'll bring that approach to the City's Multicultural Engagement Program: listening carefully, building relationships, and following through.
A team to lead. Relationships to grow.

You'll supervise an experienced Community Outreach Specialist and eight hourly employees who support outreach in Spanish and Mandarin. The team brings different cultural perspectives and experiences to its work. You'll need curiosity, flexibility, and the ability to listen as you set priorities, assign tasks, and help employees succeed.

You'll also work with community Ambassadors, who are graduates of the City's Spanish and Chinese language civic leadership academies. A check-in through WhatsApp might lead to sharing a City update, gathering input on a survey, or organizing outreach for a neighborhood event.

These relationships take time. You'll earn trust by being responsive, respecting different perspectives, and doing what you say you'll do.
Programs that turn information into participation.

During academy season, much of your attention will go toward helping residents understand local government and find ways to get involved. You'll coordinate department presentations, facilitate sessions, arrange locations, and keep participants and City staff informed.

On another day, you might be preparing for the City's annual Día de Muertos celebration, supporting a Lunar New Year event, or coordinating staff for a neighborhood ice cream social. You'll work through contracts, performers, volunteers, schedules, and the details that help an event come together.

Alongside those programs, you'll provide and oversee translations of news releases, web content, presentations, and other City documents. You'll coordinate interpretation at public meetings and support language access during Emergency Operations Center activations.

You'll manage the program budget, oversee event contracts, manage contracted interpretation services, and use the City's Language Access and Multicultural Community Engagement Policy to help departments plan their outreach.
Independence, with people you can turn to.

You'll have discretion in organizing events, completing time-sensitive assignments, and directing hourly staff. As part of the City's Communications and Outreach Division, you'll attend weekly division meetings and individual meetings with your supervisor every two weeks, providing regular opportunities to discuss priorities, solve problems, and explore ideas.

Your first few months will include preparing for the spring Spanish Language Civic Leadership Academy and overseeing translation and interpretation requests. An experienced Community Outreach Specialist will help you learn the programs, City initiatives, and community.

The Essentials
What you'll bring

You're comfortable leading people, managing complex programs, and communicating across cultures. Your experience may come from local government, nonprofits, education, or another community-focused setting.

Minimum qualifications include a relevant bachelor's degree and three years of increasingly responsible professional experience in community outreach, public engagement, multilingual communications, or a related field, including coordinating complex programs.

You must be proficient in English and either Spanish or Mandarin, including writing, translation, and verbal interpretation. A language test will be required during the screening process for this recruitment.

Supervisory experience is preferred, and a translation and interpretation certificate is desired.

Are We a Match?
A schedule that follows the community

Expect an average of one to two evenings each week and weekend work one to two times per month. Summer activities may require two weekends per month. The role also includes periodic holiday work and emergency public information response. There is an opportunity for hybrid work and some schedule flexibility around program needs.

Bring your language skills, leadership, and ability to build trust to Mountain View. Help residents access information, share their perspectives, and take part in the life of their city.
Good governance depends on people being able to participate.

In 2026, Mountain View City Manager Kimbra McCarthy became the inaugural recipient of The national recognition celebrates ethical leadership, transparency, accountability, and effective governance-and the partnership between the City Council and City Manager.

In this role, you'll help put those principles into practice: making City information understandable across languages, helping residents participate in public meetings, and creating opportunities to learn how local government works.

Whether you're coordinating interpretation, guiding a civic leadership academy, or helping a department reach residents, your work will help people understand decisions, share their perspectives, and build relationships with their City.

Full Job Description:

Apply Now
Application and Selection:

Apply online through GovernmentJobs.com by November 12 before 5 PM. Applications must be complete and received by the deadline.

Anticipated Date for Virtual Oral Boards: First week in December

Anticipated Date for In-Person Interviews: Third week in December

Anticipated Start Date: End of January 2027

If you are unable to apply online, please contact the City of Mountain View Human Resources Department at (650) 903-6309 or visit the City's Application Information webpage for assistance or an alternative application method.
To learn more, visit our Benefit Comparison Chart and/or the applicable Memorandum of Understanding (MOU) on our .
01

Have you earned a bachelor's degree from an accredited college or university with major coursework in one of the following fields?

• Communications, Bachelor's Degree
• Public Administration, Bachelor's Degree
• Public Relations, Bachelor's Degree
• Related Field, Bachelor's Degree
• Other Field, Bachelor's Degree

02

This position requires three years of increasingly responsible professional experience in community outreach, public engagement, multilingual communications, or a related field (such as community relations, community development, nonprofit or social services program administration)."Increasingly responsible" means your duties grew over time in complexity, independence, scope, or accountability. For example, you may have progressed from supporting activities to independently planning efforts, coordinating partnerships, or overseeing broader assignments. This progression can occur within the same position and does not require a promotion. Time in the field alone does not demonstrate increasing responsibility.Which option best describes your experience?

• I have no professional experience in these fields.
• I have less than three years of professional experience in these fields.
• I have three or more years of professional experience in these fields, but my level of responsibility remained substantially the same.
• I have three or more years of increasingly responsible professional experience in these fields, as described above.

03

Please describe how your responsibilities in community outreach, public engagement, multilingual communications, or a related field (such as community relations, community development, nonprofit or social services program administration) increased over time, including relevant positions and dates.
04

This position requires bilingual proficiency in English and either Spanish or Mandarin. Which statement best describes your language proficiency? Select one.

• I am proficient in English and Spanish.
• I am proficient in English and Mandarin.
• I am proficient in English, Spanish, and Mandarin.
• I do not meet this bilingual proficiency requirement.

05

This position requires the ability to write in both languages, translate written materials, and provide verbal interpretation in English and either Spanish or Mandarin.Which statement best describes your abilities? Select an option only if you can perform all three functions for the language combination indicated.

• I can perform all three functions in English and Spanish.
• I can perform all three functions in English and Mandarin.
• I can perform all three functions in both English and Spanish AND English and Mandarin.
• I do not meet all three requirements for either language combination.

06

A translation and interpretation certificate is desired. Which statement best describes the certificate(s) you currently possess?

• I possess a certificate covering both translation and interpretation.
• I possess separate certificates in translation and interpretation.
• I possess a certificate in translation only.
• I possess a certificate in interpretation only.
• I do not possess a certificate in translation or interpretation.

07

The full salary range for this position is $102,036.48-$138,049.08 annually. Starting salaries typically fall between $102,036.48 and the midpoint of $120,042.78, depending on qualifications and relevant experience. Midpoint placement generally reflects demonstrated readiness to perform the full scope of the role independently with minimal role-specific training.With this information in mind, what annual starting salary or salary range are you seeking?
08

What's one recent project or accomplishment you're proud of that shows what you would bring to this role? Share an example involving community outreach, public engagement, multilingual communications, or a related field. Tell us about your contribution, the difference your work made, and why this example stands out to you. (Please keep your response under 500 words)
Required Question