University degree in Organizational Development, Business Administration, Communications, Human Resources, or Behavioural Science.
Certification in a recognized OCM methodology (e.g., Prosci ADKAR, CCMP).
Minimum 5 years of experience in OCM for complex technology or AI transformation initiatives.
Experience leading OCM for at least one enterprise AI transformation through multiple lifecycle phases.
Proven ability to develop and implement OCM strategies and readiness assessments for large-scale initiatives.
Experience advising senior leaders on change management and stakeholder engagement.
Knowledge of responsible AI principles and their impact on workflows and workforce capabilities.
Responsibilities
Develop and maintain an integrated OCM strategy and change plan aligned with AI transformation priorities.
Assess organizational readiness and change impacts, translating findings into targeted actions.
Advise leaders on workforce implications, resistance management, and leadership behaviors for AI adoption.
Create communications and engagement strategies that clarify transformation objectives and expected behaviors.
Design and implement adoption approaches for AI tools, including role-based learning and pilot activities.
Collaborate with departments to support change activities and clarify responsible AI requirements.
Define measures for adoption and value realization, providing insights for decision-making.
Develop reusable playbooks and toolkits to enhance change management capabilities.
Benefits
Hybrid work model with 10 days on-site per month.
Initial 12-month term with a potential 24-month extension.
Opportunity to work on cutting-edge AI transformation initiatives.
Engagement with senior leaders and multidisciplinary teams.
Development of reusable frameworks and materials to enhance organizational capability.
Full Job Description
Senior Organizational Change Management Specialist - AI Transformation
Location: Hybrid, Ottawa, ON (10 days on-site per month) Duration: 12-month initial term with a 24-month optional extension Planned start: December 7, 2026 Hours: Full-time, 37.5 hours per week Language: English Security: Must be eligible to obtain Reliability Status (minimum 5 years of verifiable personal history)
About the role Our client requires one Senior Organizational Change Management (OCM) Specialist to support its AI transformation. The role advises leaders and teams on change, adoption, and the responsible use of AI.
Key responsibilities
Develop and maintain an integrated OCM strategy, roadmap, and change plan aligned with AI transformation priorities, program milestones, dependencies, and business outcomes.
Assess organizational readiness and change impacts across roles, teams, processes, technology, and ways of working, and turn the findings into targeted actions.
Advise sponsors and leaders on workforce implications, resistance management, responsible AI use, psychological safety, and the leadership behaviours needed to support adoption.
Create clear communications, engagement strategies, and change narratives that explain transformation objectives, impacts, and expected behaviours.
Design and implement adoption approaches for AI-enabled tools and new ways of working, including role-based learning, manager enablement, champion networks, pilot activities, and reinforcement strategies.
Collaborate with key departments, teams, and stakeholders to support change activities and make responsible AI requirements understandable and actionable for employees and leaders.
Define adoption, readiness, capability, and value-realization measures, and provide reporting, insights, and recommendations to support decision-making and continuous improvement.
Develop reusable playbooks, frameworks, templates, toolkits, and knowledge-transfer materials that strengthen the client's change management capability and support sustained adoption of AI initiatives.
Carry out related activities and deliverables, as required.
Mandatory requirements
Based in Canada and legally authorized to work in Canada.
Eligible to obtain Reliability Status.
Qualifications and experience
University degree in Organizational Development, Business Administration, Communications, Human Resources, or Behavioural Science.
Certification in a recognized OCM methodology, such as Prosci ADKAR, Certified Change Management Professional (CCMP), or an equivalent OCM certification.
A minimum of 5 years of recent, demonstrated experience providing OCM services on complex, enterprise-wide technology, digital, business, or AI transformation initiatives.
Demonstrated experience leading the OCM workstream for at least one enterprise AI or Generative AI transformation initiative through multiple lifecycle phases, including strategy, discovery, pilot, deployment, scaling, and sustained adoption.
Demonstrated experience developing and implementing OCM strategies, roadmaps, readiness assessments, change impact assessments, and adoption plans for large-scale transformation initiatives.
Demonstrated experience advising executive sponsors, senior leaders, and multidisciplinary teams on organizational change, stakeholder engagement, workforce impacts, resistance management, communications, and adoption activities.
Demonstrated experience establishing adoption and value-realization measures, and developing reusable frameworks, playbooks, toolkits, learning assets, and knowledge-transfer materials that support sustained organizational capability.
Demonstrated knowledge of OCM methodologies, principles, and leading practices for large-scale technology and AI transformation initiatives.
Demonstrated knowledge of AI and Generative AI adoption considerations, including impacts on workflows, operating models, workforce capabilities, and ways of working.
Demonstrated knowledge of responsible AI principles, including human oversight, transparency, accountability, privacy, security, output validation, and appropriate use.
