Senior Operations Transformation Manager who will lead high-impact initiatives that enhance operational efficiency, scalability, and strategic value across the organization. This role is responsible for driving short- to mid-term Kaizen and transformation projects, partnering with cross-functional teams to deliver measurable improvements aligned with Collectors' growth objectives.
You'll report to the Director, Continuous Improvement and
work onsite from our Santa Ana, CA office headquarters.Onsite Requirement:This role requires you to be onsite in the office 5 days per week.
What You'll Do:- Lead transformational projects and Kaizen events across multiple departments to support strategic priorities, including domestic/international expansion, marketplace optimization, and operational efficiency
- Facilitate workshops focused on problem-solving, process redesign, and operational excellence
- Collaborate with cross-functional teams to identify business requirements, optimize workflows, and ensure successful execution of initiatives
- Track and report project progress, impact, and ROIto leadership, ensuring transparency and accountability
- Drive change management efforts by aligning teams with new processes and strategic goals, fostering adoption and sustainability
- Lead/assigned or augmented resources as needed, based on project scope, duration, and complexity, to ensure timely and effective delivery.
Who You Are:- 7+ years of experience in process improvement, operations, or transformation roles
- Demonstrated success in leading cross-functional projects with measurable results
- Exceptional communication, facilitation, and stakeholder management skills
- Ability to influence and drive change across diverse teams
- Experience in operational strategy is a plus
- Successful delivery of high-impact Kaizen events and transformation projects that meet or exceed defined objectives
- Ability to adapt quickly to changing business dynamics and operational priorities while maintaining project momentum
- Measurable improvements in efficiency, scalability, and strategic alignment across key processes
- Strong collaboration and alignment with cross-functional teams to ensure timely execution and sustainable results
Salary Range:The salary range for this position is $157,000-$185,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.
Reasons To Join Us:- Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
- Additional Benefits:Full-time employees are eligible for fertility, commuter, and educational assistance benefits
- 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
- Vacation: All salaried employees are eligible for flexible time-off
- Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
- Employee Discounts: Employees receive discounts on select grading services for approved submissions
- Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
- Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
