Senior Operations Training Manager - Miami

Position Overview

The Senior Operations Training Manager is responsible for delivering high-quality, consistent training experiences for the JETSET franchise network and supporting the ongoing development, refinement, and maintenance of the programs and resources behind them.

This role serves a dual purpose: creating dedicated ownership for the execution of franchisee-facing Operations training while providing additional capacity to build, improve, and maintain the programs and resources that support those experiences.

The Senior Operations Training Manager will own the delivery of core Operations training programs hosted through the Regional Training & Support Centers (RTSCs), including Operational Readiness Training (ORT) and Franchise Business Orientation 2, while also leading and supporting additional RTSC workshops and development experiences for the franchise network as needed.

Beyond training delivery, this role is responsible for understanding and measuring the effectiveness of the programs within their scope. The Director of Operations Programs & Development will establish measures of success in partnership with the Senior Operations Training Manager, who will be responsible for evaluating program performance and participant feedback, identifying trends and opportunities, and regularly bringing forward findings, recommendations, and proposed next steps to the Director.

Between formal training sessions, this role will partner closely with the Director of Operations Programs & Development to strengthen existing programs, maintain training resources, incorporate learnings from live delivery, and support new franchisee-facing learning initiatives as business needs evolve.

This is a highly collaborative and hands-on role for someone who is equally comfortable facilitating in the room, evaluating the effectiveness of the experience behind the scenes, and using data and insights to help turn evolving business needs into scalable training solutions.

Key Responsibilities

1. RTSC Training Program Ownership

Own the preparation, delivery, follow-up, and continuous improvement of core Operations training programs hosted through the RTSC, including Operational Readiness Training (ORT), FBO 2, and future franchisee-facing Operations training programs.

Responsibilities include:

• Oversee training readiness, including: materials, pre-work, participant communications, and training content
• Facilitate and/or coordinate facilitation across each training experience
• Ensure training materials, presentations, facilitator resources, and supporting content remain current and accurate
• Ensure required pre-work and training-related participant communications are completed and updated as needed
• Track participant completion and required training follow-up
• Collect and evaluate participant feedback
• Identify recurring questions, knowledge gaps, and trends from live training
• Translate feedback and facilitator observations into recommendations for program improvement
• Support ongoing updates to training experiences as systems, processes, standards, and business needs evolve
• Partner with DFOs and functional SMEs to incorporate their expertise into training where appropriate
• Partner with the RTSC Office Operations Manager to ensure registration, scheduling, and logistical requirements are progressing appropriately

This role owns the training experience, not RTSC event administration. Registration, participant sign-up, facility logistics, food, travel coordination, and other RTSC administrative responsibilities are owned by the Office Operations Manager. The Senior Operations Training Manager is responsible for overseeing the training-related communication, pre-work, content, facilitator readiness, and participant readiness required for a successful experience.
2. RTSC Workshops

Lead or support additional franchisee-facing workshops and development experiences hosted through the RTSC in partnership with the DFO, Director of Operations Programs & Development, and other functional leaders.

Responsibilities include:

• Facilitate or support Operations-focused workshops based on network and business needs
• Partner with DFOs and SMEs to develop effective workshop experiences
• Prepare materials, activities, facilitator resources, and supporting content
• Adapt workshop content based on participant needs, performance opportunities, and business priorities
• Capture learnings and feedback from workshops to inform future development
• Support new workshop concepts and learning experiences as the needs of the franchise network evolve

Workshops may focus on areas such as studio performance, franchisee leadership, systems and tools, operational execution, new initiatives, or other areas where hands-on learning would benefit the franchise network.
3. Program Development & Resource Support

Partner with the Director of Operations Programs & Development to build, refine, and maintain the franchisee-facing Operations programs, training experiences, and resources.

Responsibilities include:

• Support the development of new franchisee-facing Operations training programs and learning experiences
• Refresh and improve existing programs based on business needs, performance trends, participant feedback, and learnings from live delivery
• Build and update facilitator guides, presentations, tools, and supporting resources
• Maintain franchisee-facing training resources to ensure information remains accurate, relevant, and aligned
• Translate insights from live training into recommendations for program improvement
• Support testing and rollout of new training programs, systems, tools, and processes
• Help turn new Operations processes and initiatives into clear, usable training experiences for the franchise network
• Partner with cross-functional SMEs to ensure training content accurately reflects current standards and processes
• Support the development of scalable training standards and repeatable frameworks as programming expands across RTSC locations

4. Program Measurement, Insights & Recommendations

Own the measurement and evaluation of assigned training programs and workshops to understand their effectiveness, identify opportunities, and inform ongoing program development.

Responsibilities include:

• Partner with the Director of Operations Programs & Development to establish clear measures of success for assigned training programs and workshops
• Develop consistent methods for capturing and evaluating program performance, participant feedback, engagement, knowledge gaps, and other indicators of training effectiveness
• Monitor results and identify trends across training sessions, locations, participant groups, and programs
• Evaluate quantitative and qualitative data to understand what is working, what is not, and where opportunities exist
• Identify recurring themes, knowledge gaps, and operational challenges that may require changes to training content, resources, or program design
• Regularly report program performance, key findings, and emerging trends to the Director of Operations Programs & Development
• Bring forward clear recommendations and proposed next steps based on findings
• Partner with the Director to prioritize and implement program improvements
• Evaluate the impact of program changes and continue refining based on results
• Help evolve how JETSET defines and measures successful training as the network and RTSC model scale

5. Internal Team Training & Continued Education

Partner with the Director of Operations Programs & Development, DFOs, and functional leaders to develop and deliver consistent onboarding, ongoing education, and professional development experiences for regional pod teams, ensuring team members have the knowledge, skills, and tools to execute their roles effectively.

Responsibilities include:

• Support the delivery of structured onboarding and role-specific training for new regional pod team members across Operations, NSO, and other pod functions.
• Plan and facilitate ongoing education, workshops, and skill-development sessions tailored to the responsibilities and evolving needs of each function within the regional pods.
• Partner with Director of Operations Programs & Development, DFOs and functional leaders to identify performance gaps, training opportunities, and development priorities across regional teams.
• Translate new operational initiatives, systems, processes, and brand standards into practical training programs that support consistent execution across all RTSCs.
• Develop and maintain standardized training materials, playbooks, facilitator guides, and learning resources to support consistent onboarding and continued education.
• Establish recurring training and development cadences in collaboration with regional leadership, incorporating emerging business needs, performance trends, and team feedback.
• Evaluate training effectiveness through participant feedback, knowledge assessments, and operational performance indicators, recommending improvements to strengthen team capabilities.
• Support the development of scalable training frameworks and train-the-trainer programs that enable consistent delivery as the regional pod structure expands.

Accountable For

The Senior Operations Training Manager is ultimately accountable for:

• Quality and consistency of franchisee-facing Operations training delivered through the RTSCs
• Successful delivery of ORT, FBO 2, and future assigned Operations training programs and workshops
• Training readiness and participant experience
• Training content accuracy and facilitator preparedness
• Completion tracking, participant feedback, and training follow-through
• Partnering with the Director to establish and maintain meaningful measures of program success
• Ongoing measurement and evaluation of training effectiveness
• Identification of recurring training trends, gaps, and opportunities
• Regular reporting of program performance, findings, and recommendations to the Director of Operations Programs & Development
• Effective facilitation of franchisee training and development experiences
• RTSC workshop delivery and support
• Timely maintenance of franchisee-facing training materials and resources
• Supporting the build, refinement, and rollout of assigned Operations training programs
• Consistent training standards across programs and RTSC locations
• Consistency and effectiveness of assigned internal Operations training and continued education programs.
• Successful coordination and delivery of regional pod workshops and development initiatives.
• Readiness and adoption of new operational processes, systems, and standards across regional teams.
• Identification of training gaps and measurable improvements in team knowledge, capabilities, and execution.

What This Role is Not Responsible For

To maintain clear ownership across Operations and the RTSC, this role is not responsible for:

• RTSC registration, participant sign-up, facility scheduling, or event logistics
• Managing RTSC facilities or general Office Operations
• Direct management of NSO PM/FBM team
• Owning regional studio performance or ongoing franchisee relationships
• Replacing the DFO, NSO PM, or FBM as the ongoing operational partner to franchisees
• Pre-opening project management
• Independently setting Operations program strategy, priorities, or the overall development roadmap, which are owned by the Director of Operations Programs & Development

What You Need to Be Successful

• Bring energy, enthusiasm, and a strong presence to every training experience, creating an engaging and welcoming environment that reflects the JETSET brand.
• Build meaningful relationships with franchisees and cross-functional partners, establishing trust, credibility, and connection through every interaction.
• Deliver consistent, high-quality franchisee-facing Operations training experiences across RTSC locations.
• Ensure franchisees arrive prepared and leave training with the confidence, knowledge, and tools needed to successfully operate their studios.
• Facilitate practical, engaging workshops that address the evolving needs of the franchise network.
• Maintain accurate, relevant, and up-to-date training materials and resources as the business evolves.
• Translate participant feedback, training observations, and business needs into stronger training experiences.
• Support the development of clear, repeatable, and scalable training programs as the network grows.
• Partner with the Director of Operations Programs & Development to establish clear measures of success and evaluate program effectiveness.
• Identify trends, knowledge gaps, and opportunities through performance data and participant feedback.
• Proactively communicate findings, recommendations, and proposed next steps to the Director to inform strategic decisions.

Key Attributes

• Engaging Facilitator - Confident, dynamic presenter who brings energy to the room and creates impactful learning experiences for diverse audiences.
• Training & Development Expertise - Experienced in developing, delivering, and refining training programs and resources that support business needs.
• Strategic & Analytical Thinker - Skilled at evaluating program effe