TruStone Senior Operations ManagerLocation: Hybrid - Mississauga
TruStone is looking to hire a Senior Operations Manager to join our team! We are actively seeking candidates to fill a current, open position.
Compensation: Base Salary Range: $92,585 - $127,825. The posted range reflects the base salary for this position only.
The Senior Manager, Operations provides strategic leadership and oversight to the National Operations team. Reporting to the Director of Operations, this role is responsible for the operational effectiveness of Contracting, New Business, Customer Service, and Investments. The Senior Manager drives continuous process improvement, manages national resource allocation, and ensures service levels consistently exceed targets while fostering a high-performance, inclusive work culture.
What you'll be working on
- Strategic Planning: Develop and execute capacity planning strategies to ensure optimal staffing and resource allocation across all national hubs (London, Mississauga, Vancouver).
- Operational Excellence: Identify and implement process improvements, automation, and best practices to streamline workflows, reduce costs, and enhance productivity.
- Leadership & Talent Management: Provide coaching, mentorship, and performance management for a hybrid national team. Lead recruitment, training, and succession planning to build future organizational capability.
- Financial Oversight: Develop and manage the operational budget, ensuring cost-effectiveness and efficient resource utilization.
- Performance Metrics: Establish and monitor Key Performance Indicators (KPIs). Prepare executive reports on operational health and provide actionable insights to senior management.
- Project Management: Lead complex operational projects from inception to completion, ensuring they remain on schedule and within budget.
- Stakeholder & Vendor Relations: Represent the organization with vendors, industry associations, and carrier operations committees.
- Compliance & Risk: Collaborate with department managers to ensure company-wide operational compliance and the secure handling of sensitive data.
- Perform ad hoc activities, analysis and projects, as required.
What we're looking for you to have- 7-10 years of progressive management experience, with at least 10 years in the MGA or insurance industry.
- University degree or relevant professional designation (e.g., FLMI) is preferred.
- Proven ability to manage multi-jurisdictional, hybrid teams and resolve complex interpersonal conflicts.
- Strong analytical skills with the ability to research, integrate ideas, and solve multi-faceted operational problems.
- Exceptional negotiation and relationship management skills.
- If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
- Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.
Beyond the salaryFor regular full-time positions, TruStone offers a comprehensive total rewards package that includes:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
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