Bachelor's degree in a related field preferred or equivalent experience
Prior experience leading and motivating teams
Strong customer service orientation
Excellent verbal and written communication skills
Ability to multi-task and work independently
Quick problem-solving skills
Proficient in Microsoft Word and Excel or Google Docs and Sheets
Experience with budget development and P&L review is a plus
Parking management experience preferred but not required
Valid state-issued driver's license with acceptable driving record
Responsibilities
Deliver premier customer service to clients
Hire and train frontline employees for success
Maximize profitability through revenue development and expense reviews
Ensure compliance with cash control and security procedures
Prepare daily bank deposits and monitor audits
Identify staffing needs and supervise employee performance
Proactively communicate with clients to enhance operations
Monitor facility maintenance and recommend improvements
Assist in marketing strategies to optimize revenue
Implement safety policies and procedures to comply with OSHA
Benefits
Medical, dental, and vision insurance
Flexible spending accounts
Long/short term disability insurance
Life and accident insurance
401k plan
Paid time off
Full Job Description
Responsibilities
The Senior Facility Manager manages the operation through effective leadership, developing client relationships and superior customer service, human resource management and budget management. Additionally, the Senior Facility Manager leads an effective operation by ensuring all employees perform their job functions to the SP+ standards of operational excellence. This includes:
Delivering premier customer service to our clients.
Hiring ideal frontline employees and providing them with the appropriate training and tools to succeed.
Maximizing profitability through revenue development, facility marketing, cash control procedures and expense reviews.
If you're someone who thrives in an environment where you will be challenged with a broad range of simultaneous duties, this might just be the right opportunity for you!
Revenue Reporting and Budget Management
Ensure that proper parking, security and cash control procedures are followed by all employees, and participate in audits as necessary.
Prepare daily bank deposits and ensure all cash receipts are deposited daily into the facility's bank account. Monitor office audits and cashier reports to maintain vigilance over possible employee theft and/or inefficiencies.
Manage the operation's budget and make recommendations to reach or exceed budget if unforeseen circumstances arise.
Identify all procurement and vendor service needs of the location.
Perform general accounting duties such as accounts payable, payroll and petty cash.
Workforce Management
Identify proper staffing levels, hire, develop and train a team of employees to deliver superior customer service and perform daily job functions. Employees include attendants, cashiers, bookkeepers, and maintenance personnel.
Supervise employee performance to ensure all duties are completed to the highest standard, and provide additional training or disciplinary measures as necessary.
Client Retention & Satisfaction
Ensure pro-active communication with client regarding opportunities to improve operations.
Resolve client requests, concerns and issues diplomatically.
Monitor facility maintenance for cleanliness standards and make recommendations to improve the aesthetics of the facility.
Marketing & Revenue Optimization
Assist in recommendations to maximize revenues, which may include parking rate studies, local and online consumer marketing plans or prepaid parking services.
Safety & Risk Management
Monitor and review all damage claims. Recommend and implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of similar claims.
Implement all policy and procedures to ensure compliance with all OSHA laws.
Qualifications
Bachelor's degree in a related field preferred or equivalent combination of education and experience
Prior experience to lead, manage and motivate team members
Strong customer service skills and focus
Excellent verbal and written communication skills
Ability to multi-task or work independently
Ability to react and problem solve quickly
Ability to understand and communicate company policies and procedures
Proficient with Microsoft Word and Excel or Google Documents or Spreadsheets
Ability to learn internal computer programs
Prior experience developing budgets and P&L review a plus
Parking management experience preferred but not required
License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record
Salary Range: $105,000 per year
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
