Position SummaryThe Senior Operations Manager (SOM) is responsible for overseeing service operations predominantly in the East Coast Region. This is single customer focus that involves a multi-faceted approach to maintenance, customer service and account management.
The SOM will have a strong background in operations as well as maintenance/fleet management. The scope of responsibilities will be the management and oversight of fleet managers, technicians and local administrators, across multiple regional sites.
The SOM will oversee the day-to-day operations for the entire East Coast. The SOM will coordinate items like billing inquiries, monthly close out, reporting monthly metrics such as PM/DOT and other KPI data, to include SLA’s, EHS and safety for the region. The SOM will be a direct conduit for all customer inquiries and feedback, to include monthly surveys, as well as host weekly and monthly meetings.
Candidates should have a strong and diverse background in Class A equipment.
We are looking for an experienced self-starter with excellent leadership and communication skills. Success will be based in uptime and readiness of the customers assets, an outstanding safety and quality record, EHS compliance, data management, communication, problem solving as well as staffing and overall business performance.
Compensation: Competitive Salary Pay - Paid weekly, every Friday! Salary range: $120,000-130,000 plus annual performance-based bonus incentive.
The benefits of belonging – what’s in it for you?
- Competitive salary pay – paid weekly, every Friday
- Full benefits within 30 days
- Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
- 401(k) match program
- Unlimited vacation, paid holidays, and sick time
- Commitment to your safety through boot and prescription safety glasses reimbursement
- Career and learning development with an extensive training program through our Amerit University
- Employee referral program, up to $500 bonus
- ASE certification program with fee reimbursement and bonus
- Employee recognition platform that includes opportunities to redeem points for merchandise
- Employee Assistance Program (EAP)
- 24/7 nurse triage line
- Employee discounts on cell phone service and entertainment tickets
- Employee resource groups (ERGs) that foster inclusion
- Wellness and fitness programs through our providers
What the role looks like:
- Ensure consistent delivery of customer KPIs/SLAs: day to day service levels, communication, system updates, as well as customer experience, quality, and compliance measures
- Responsible for the operations lead of your team and for the delivery of the overall metrics & quality targets
- Proactively partner with key client contacts fostering healthy business relationship in line with client expectations
- Day to day system updates and site reporting to ensure productivity: units are being scheduled, work is being performed timely, and customer business units are aware of the status of all equipment
- Proactive planning and scheduling or repairs, communication for down or out-of-service assets, as well a parts and inventory management across the footprint
- Ability to build partnerships and manage suppliers and third-party service vendors in support of parts, repairs, warranty work or specialty work
- Responsible for the development of the operational talent pool by optimizing the skills of the existing team, in partnership with our internal EHS, safety and training departments
- Have a well-defined communication and engagement model in place to ensure all teams understand the performance of the business and also that they understand the needs of their teams
- Responsibility and accountability for the operational performance of the client areas and for exceeding targets of all required metrics
- The continuous identification implementation of operational best practices through interaction with the wider team
- Motivate and effectively performance manage Operations and Team Managers within the account to ensure delivery of overall targets and business plan
- Selecting, effectively managing and coaching Operations and Team Managers
- Excellent leadership, people management, communication and influencing skills at a senior level
- Setting and reviewing as quality performance standards as well as team retention levels
- Managing client engagement
Our ideal candidate will have:
- Bachelor's degree preferred.
- Ten or more years of relevant experience in managing large fleets and maintenance
- Technical background to understand mechanical repairs, diagnosis, as well tooling, inventory, and fleet management systems
- Proven experience in management for operations, planning, maintenance, and customer service
- Great communication and data skills to include Outlook, Excel, and PowerPoint
- People skills. Ability to find and attract talented team members, train and retain highly effective employees to minimize service interruptions
- Proven ability to lead cross-functional teams leveraging a project management framework
- Strong analytical and problem-solving skills with extensive business acumen
- Excellent communication and intercultural skills
- Strong written and verbal communication skills
- A business focused way of thinking and a strong hands-on, results-driven mentality combined with a high desire to work strategically
- Passionate self-starter, decisive, able to partner with the customer and effect the desired outcomes
Are you ready to advance your career as a Fleet Manager with Amerit Fleet Solutions? Apply Today!
https://www.ameritfleetsolutions.com/careers/easy-apply
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