What You'll DoThe
Senior Operations Manager manages the clinical aspects of our dialysis business within a defined region through effective leadership and management of all aspects of customer service, quality patient care, and clinical management. Maintains strong relationships, regular communication, and visibility with all teammates, clients (site Managed Healthcare, DOC/BOP, etc.), and physicians. This person practices cost containment strategies for all major cost inputs including staffing ratios affecting payroll, hiring (including agency as a last resort), and inventory/supplies, all while ensuring compliance with applicable company and state regulatory requirements.
Minimum QualificationsEducation and Experience:
- Graduated from an Accredited Nursing School or 2 years of experience working in a correctional institution or industry that serves correctional institutions or 5+ years of dialysis management experience.
- Management of clinical employees in a leadership role for at least 3 years
- Ability to be cleared by the Department of Corrections (DOC) and Bureau of Prisons (BOP): CLEAN background and credit required
- Current CPR Certification (or within 3 months of hire)
- Ability to travel as needed for management of sites within the US. Travel may be heavy at times.
Required Skills and Competencies:
- Ability to read, write, speak, understand, and satisfactorily communicate in English
- Strong technical/computer proficiency with laptops, tablets, Outlook, Excel, PowerPoint, Word, SharePoint, etc.
- Ability to quickly learn a variety of technical systems and equipment.
Principal Duties and Responsibilities:
Leadership - Assumes "ownership mentality" of each facility in their region. Maintains full oversight for operational efficiency, clinical excellence, customer service/relationship-development, financial prudence, and regional leadership.
- Provides leadership, guidance, and coaching for all direct reports and clinical staff to maintain an engaged and productive workforce.
- Ensures all employees in the region receive the required training and education according to company policy and compliance with continued education.
- Oversight of staff retention (This could include staff appreciation, continuing education, engagement surveys, and any other activity that enhances the working environment for staff).
- Acts as conduit of information from senior leadership team to on-site staff.
- Implement and lead weekly meetings with unit leads to discuss unit goals and objectives, share corporate communication, and find solutions to issues that units may be facing.
- Implements operational efficiency improvements which may include, but are not limited to, the standardization of systems, quality control, safety, and employee and patient satisfaction.
- Interprets and implements company policies and procedures and directs and plans the activities of the assigned region to ensure continuing dialysis service program operations, to increase productivity.
Recruiting - Create labor requirement projections and the corresponding hiring plans.
- Works directly with Talent Team to plan for and execute hiring plans.
- Provides final approval of hiring decisions based on interviews and unit lead recommendation.
- Responsible for the overall control of planning, staffing, staffing expense, and implementing changes to avoid overtime and agency usage. Ensures that budgets and schedules meet and do not exceed corporate staffing ratios and requirements by states the units reside.
- Quickly identifies sub-standard/underperforming employees to improve performance or replace.
- Oversees training for entire team (NMs, RNs, CCHTs, etc.).
- Performs annual performance reviews of unit leads accurately and fairly according to company policies, core values, and performance of the respective units they oversee.
- Disciplinary Action / Performance Plan Initiation:
- Review of Unit Lead report
- Performance of investigation/follow-up
- Completion and submission of documentation/action plan
Clinical - Ensures the provision of outstanding patient care while maintaining compliance with all applicable regulatory and company requirements and standards.
- Responsible for clinical performance of dialysis programs within the region, ensuring that units achieve or exceed key clinical performance indicators.
- Oversees the implementation of and adherence to CQI quality goals and action plans to exceed the company's quality standards.
- Completes thorough audits in line with company audit schedules and promptly develop corrective action plans to address any deficiencies.
- Maintains ownership of patient outcomes across region:
- Infection rate
- Kt/V
- URR
- AMA rate
- Refusal Rate
- Etc.
- Generates in-servicing and skill checks for all staff members in region.
- Oversight of safety measures implemented in all facilities.
- Oversight of Labs:
- Relationships
- Contracts
- Expenses
- Quality
- Acts as dialysis resource to unit clinical teams by maintaining a deep knowledge of dialysis and keeping current on all best practices and new research.
Relationship Management (internal and external) - Ensures the provision of outstanding patient care while maintaining compliance with all applicable regulatory and company requirements and standards.
- Responsible for clinical performance of dialysis programs within the region, ensuring that units achieve or exceed key clinical performance indicators.
- Oversees the implementation of and adherence to CQI quality goals and action plans to exceed the company's quality standards.
- Completes thorough audits in line with company audit schedules and promptly develop corrective action plans to address any deficiencies.
- Maintains ownership of patient outcomes across region:
- Infection rate
- Kt/V
- URR
- AMA rate
- Refusal Rate
- Etc.
- Generates in-servicing and skill checks for all staff members in region.
- Oversight of safety measures implemented in all facilities.
- Oversight of Labs:
- Relationships
- Contracts
- Expenses
- Quality
- Acts as dialysis resource to unit clinical teams by maintaining a deep knowledge of dialysis and keeping current on all best practices and new research.
Financial - Approves Unit Lead roster submissions.
- Maintains financial control of all facilities within region mostly through expense management (staffing/supply utilization/etc.) but also through maximizing revenues (reduction in treatment refusals/lobbying client for a greater census/etc.).
- Owns financial responsibility for all timecard accuracy and time variance form usage within region.
- Oversee the control and effective utilization of company resources.
- Submits timely and accurate expense reporting to supervisor.
Inventory/Supply Management - Oversee the accurate and timely submission of supply inventory reporting to Supply Purchasing Team.
- Controls the supply purchase cadence and volume for all units in region based upon collaboration with Supply Purchasing Team.
- Maintains responsibility for ensuring that all facilities have adequate supply inventories on hand, that no supplies are expired, and that emergency supply levels are understood/on hand.
General - Promotes Rendevor values at all times.
- Displays excellent and professional written/verbal communication skills.
- Operates with a high level of responsiveness in providing information and deliverables to supervisors.
- Demonstrates a high degree of self-motivation and willingness to improve.
- Openly receives and promptly acts upon any constructive criticism from managers, peers, Executive team, etc.
- Volunteers to assist colleagues when necessary.
- Assist with various projects as assigned.
- Maintains regular and predictable attendance and punctuality
- Adheres to all company policies and procedures
- Regular travel required.
Supervision:
- This position will report directly to the VP, Corrections
Background Check:
The Department of Corrections, Federal Bureau of Prisons, and all applicable law require a comprehensive background check for all employees working in this position. This background check will be conducted after an offer, if any, is made.
Work Environment:
This role exists in a remote home office or correctional facility. This role may include exposure to chemicals and blood-borne pathogens. This role routinely involves the use of both medical and standard office equipment.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. To perform the essential functions of this job, the employee is required to continually stand, walk, twist, crouch, use hands to handle or feel, and reach with hands and arms. This position requires the ability to push, pull, and lift up to 50 pounds. Specific visual abilities required by this job include close vision and ability to adjust focus. This role also requires availability to work Monday through Friday and some weekends based on travel and unit needs.
