Bachelor's degree or equivalent experience in operations management or business administration
5+ years of progressive experience in a fast-paced environment
Experience managing hourly staff and operational metrics
Proficient in Microsoft Office
Strong leadership skills with a focus on team supervision
Excellent customer service and conflict resolution abilities
Detail-oriented with a high standard of accuracy and confidentiality
Responsibilities
Serve as the primary contact for school districts, fostering collaborative relationships
Communicate effectively with staff to ensure resource availability for daily operations
Partner with safety leaders to promote a 'safety-first' culture
Review key operational metrics daily, weekly, and monthly
Interview, hire, and train new transportation coordinators and supervisors
Cultivate a pipeline of internal talent for advancement
Prepare monthly work schedules and maintain staffing levels for drivers and monitors
Benefits
Opportunity to positively impact the lives of children in the community
Supportive work culture focused on employee resources and development
Involvement in special needs transportation services
Dynamic and fast-paced work environment
Potential for career advancement within the organization
Full Job Description
WE Transport LLC
We are seeking a Senior Operations Manager who will oversee all operational aspects of a multi-service, fast-paced operating environment. This position will manage an annual revenue of $15M+, 200+ drivers, 400+ daily routes, 250+ vehicles, dual service, possible remote lots, and 4-6 Transportation Coordinators.
About the Role
Serve as the primary contact to the school districts and ensure strong collaborative relationships with key stakeholders in the school districts.
Effective and frequent communication with staff ensures employees have available resources to meet the daily operational task successfully.
Partners with safety leaders to establish and maintain a 'safety-first' culture.
Daily, weekly, and monthly review of key operational metrics.
Interview, hire, and train new transportation coordinators/supervisors.
Identify and cultivate a pipeline of internal talent for next-level positions.
Prepare monthly work schedules.
Maintain appropriate staffing levels for drivers and monitors by driving a positive work culture.
Ensure all employees have proper certifications, training, and licensing.
Work with fleet maintenance to keep vans and buses operational and safe.
Review and prepare billing and payroll each month.
About You - The ideal candidate will have the following skills and experience to positively impact the lives of children in your community by providing mobility without limits.
Bachelor's degree or equivalent work experience in operations management, business administration, or related field.
5+ years of progressive work experience in a fast-paced environment
Management of hourly staff, and responsible for managing metrics.
Proficient experience in the use of Microsoft Office.
Maintain a good driving record and enjoy working in an environment that is 100% committed to supporting our students.
Self-motivated, show initiative and have a strong work ethic.
Must be comfortable with early-morning hours.
Exhibit strong leadership skills and can successfully supervise and direct teams.
Effective customer service and conflict resolution skills.
Must be detail-oriented and like solving problems.
Maintain a very high standard of accuracy and confidentiality.
Must show 'grace under pressure during extremely busy times.
If you are ready to become part of our family and positively impact the lives of children in your community, then this is the position for you.
Job Type: Full-time
Pay: $80,000.00 - $110,000.00 per year
We Transport / Towne Bus is a premier Long Island-based school bus company serving districts throughout Nassau and Suffolk Counties, New York City, Westchester County, and Bridgeport, Connecticut.
A major part of our company's repertoire includes special needs transportation and services for wheelchair-bound individuals.
