About the roleThe Senior Operations Manager (Sr. OM) is the operational leader accountable for how well every depot in their market runs. You will lead a team of depot-based Operations Managers and the frontline organization beneath them; Operations Associates, Shift Supervisors, Service Agents, and Lead Drivers. Ensuring we consistently deliver a safe, exceptional, and reliable experience for members and drivers alike.
The mandate is optimization before expansion. Your first job is to make the depots you already have run better: tighter execution, more consistent performance depot to depot, lower cost per hour of supply, and fewer surprises. Growth follows a market that runs well, and you will help make yours ready for it, but a strong Sr. OM is measured first on the operation in front of them.
Your manager owns market P&L structure, strategy, and expansion decisions. You are expected to be a strong and well-informed voice in those conversations, bringing depot-level evidence your manager cannot see from above. You will also partner closely with Recruiting, Growth, Finance, Human Resources, and Strategy. Success in this role requires sharp business acumen, strong people leadership, technical and data fluency, and a builder mindset with a relentless drive for excellence. This is a high-impact leadership role with visibility across Atoms and a direct path to higher-level opportunities.
What you'll do- Standardize depot-level execution and continuous improvement across your market
- Operations Manager and Operations Associate development, performance, and bench strength
- Fleet availability, maintenance, and uptime
- Responsible for ensuring Driver shifts are fulfilled based on forecasted supply hours
- Safety standards, incident response, and day-to-day compliance execution
- Cost performance against the approved budget
- Own depot performance: Be fully accountable for the operational, safety, and customer experience performance of every depot in your market, and for continuous improvement against it. In Uber-partnership markets that means utilization, breakage, vehicle readiness, grounded percentage, cost control, and supply hours; in Atoms markets, occupancy, no-vehicle-available (NVA) rates, and cancellations.
- Develop independent Operations Managers and Associates: Build a bench of leaders who own their depots outright. Set clear performance expectations, run a consistent coaching and review cadence, delegate real decisions with real consequences, and progressively remove yourself as the escalation point. Your OMs and OAs should be able to diagnose a problem, choose a fix, and deliver a result without needing direction to do it.
- Hold depots to one standard: Define and enforce a consistent operating standard across every location in your market, so member experience, safety, and cost performance do not vary by depot or by shift.
- Think deeply, act decisively: Continuously analyze depot and market performance to identify root causes, challenge assumptions, and take swift action grounded in clear, evidence-based insight rather than instinct.
- Deliver against the market budget: Own cost performance for driver labor and Operations & Support staff against an approved budget, forecast expenses accurately, and identify cost reductions that do not compromise the quality of the experience. Partner with your Director on how that budget is built and where the targets land.
- Own fleet performance: Own fleet availability, maintenance, and uptime across your depots - ensuring grounded vehicles do not limit supply hours, utilization, or revenue growth.
- Own safety and compliance execution: Hold accountability for driving-behavior standards, incident response, and risk exposure in your market. Partner with Human Resources to uphold all labor policies and legal requirements, maintain accurate documentation, and keep your market fully compliant at all times.
- Contribute to market strategy: Bring depot-level insight into the manager's strategy, budget, and expansion planning, and translate the resulting plan into execution your teams can deliver.
- Build for what comes next: Turn what works in your market into repeatable frameworks - playbooks, cadences, and training that support change adoption locally and travel to new depots and markets as we grow.
What we're looking for- 7+ years of progressive, hands-on operations leadership experience in fleet, rideshare, logistics, or another high-volume service environment.
- 3+ years leading people managers. Including managers accountable for their own site, depot, or facility and large frontline teams (100+ employees).
- A demonstrated track record of developing frontline managers into independent operators who deliver without close supervision.
- Multi-site or multi-facility operating experience, with the judgment to hold distributed locations to a single standard.
- Proven ownership of cost performance against a budget, with strong instincts for balancing growth, efficiency, and quality.
- Measurable results improving an existing operation, throughput, cost, quality, safety, or all four not only running one in steady state.
- Demonstrated experience in a safety-critical operating environment, including incident response and regulatory or labor compliance.
- Data-driven operator with fluency in performance metrics, forecasting, and the tools that inform operational planning and decision-making.
- Experience in high-growth, fast-changing environments, comfortable navigating shifting priorities without losing momentum.
- A hands-on leader who earns credibility through direct involvement and execution, not just oversight. This is a fully onsite leadership role requiring daily engagement with teams and operations.
- Bachelor's degree, or equivalent experience leading multi-site operations.
What else you need to knowThis role is based in our San Francisco office. Atoms is a company driven by invention and continuous change - we are constantly reimagining our industries, building new products, and refining how we operate. We do our best work together. That's why all of our office-based teams work onsite, five days a week.
The base salary range for this role is
$130,000 - $160,000 per year.Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.
Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.
Benefits Summary (USA Full-Time Exempt Employees):- Medical, dental, and vision insurance (multiple plans, incl. HSA options).
- Company-paid life and disability insurance (short- and long-term).
- Voluntary insurance: accident, critical illness, hospital indemnity.
- Optional supplemental life insurance for self, spouse, and children.
- Pet insurance discount.
- 401(k).
- Health Savings Account (HSA)
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Time Off policies:
- Discretionary vacation days
- 8 paid holidays per year
- Paid sick time
- Paid Bereavement leave
- Paid Parental Leave
Benefits are subject to change at the company's discretion.
Atoms accepts applications on an ongoing basis.
Ready to join us as we serve those who serve others? #LI-Onsite
