Bachelor's degree in healthcare administration, business management, or related field; Master's preferred.
5+ years of experience in healthcare operations management, ideally in an orthopedic setting.
Strong knowledge of orthopedic clinic operations, including patient flow and billing.
Demonstrated leadership skills with a focus on team management and change implementation.
Excellent analytical skills for identifying improvement areas and implementing solutions.
Understanding of healthcare regulations like HIPAA and OSHA.
Proficiency in healthcare software systems and electronic health records (EHR).
Strong communication skills for collaboration with diverse stakeholders.
Organizational skills to manage multiple projects in a fast-paced environment.
Proactive mindset focused on operational excellence and patient care outcomes.
Responsibilities
Provide strategic leadership to align clinic operations with organizational goals.
Oversee daily operations, including scheduling and resource allocation for efficient service delivery.
Collaborate with clinical and administrative staff to optimize workflows and enhance patient experience.
Develop and implement policies to ensure compliance with regulatory requirements and quality standards.
Monitor clinic performance using KPIs and implement improvement initiatives as needed.
Foster a culture of teamwork and continuous learning among staff.
Manage clinic resources to support operational efficiency and cost-effectiveness.
Develop relationships with external stakeholders to enhance collaboration and expand the clinic's network.
Stay updated on industry trends to drive innovation and quality improvement.
Implement patient satisfaction initiatives to ensure a patient-centered approach.
Collaborate with finance to manage the clinic's budget and optimize revenue generation.
Lead and supervise clinic staff, providing coaching and performance evaluations.
Benefits
Full-time employment with a focus on work-life balance.
Opportunities for professional growth and development.
Collaborative work environment fostering teamwork and communication.
Access to the latest industry trends and best practices in orthopedic care.
Engagement in initiatives aimed at improving patient satisfaction.
Full Job Description
Senior Operations Manager
Department: Enabling Function
Employment Type: Full Time
Location: Old Bridge
Compensation: $80,000 - $100,000 / year
Description
Senior Operations Manager
The Senior Operations Manager plays a critical role in overseeing the daily operations and strategic initiatives of the clinic. This position requires strong leadership skills, healthcare industry knowledge, and the ability to effectively manage resources, enhance efficiency, and improve patient experience. The Senior Operations Manager is responsible for coordinating various departments, optimizing workflows, and ensuring the delivery of high-quality patient care.
Summary of Responsibilities
Responsibilities:
Provide strategic leadership and direction to the orthopedic clinic, aligning operational activities with organizational goals and objectives.
Oversee the day-to-day operations of the clinic, including scheduling, patient flow, staffing, and resource allocation, to ensure efficient and effective service delivery.
Collaborate with physicians, clinical staff, and administrative personnel to optimize workflows and enhance the patient experience.
Develop and implement policies, procedures, and protocols to ensure compliance with regulatory requirements, quality standards, and best practices in orthopedic care.
Monitor and evaluate clinic performance, analyzing key performance indicators (KPIs) and implementing performance improvement initiatives as needed.
Foster a culture of teamwork, collaboration, and continuous learning, promoting staff engagement, professional growth, and effective communication across departments.
Manage and optimize clinic resources, including equipment, supplies, and inventory, to support operational efficiency and cost-effectiveness.
Develop and maintain relationships with external stakeholders, such as vendors, insurers, and referring physicians, to enhance collaboration and expand the clinic's network.
Stay updated on industry trends, advancements, and best practices in orthopedic care and operations management, applying relevant knowledge to drive innovation and quality improvement.
Implement and oversee patient satisfaction initiatives, ensuring a patient-centered approach to care delivery and addressing any concerns or complaints.
Collaborate with the finance department to manage the clinic's budget, monitor expenses, and optimize revenue generation through effective billing and coding practices.
Lead and supervise a team of clinic staff, providing coaching, feedback, and performance evaluations to support professional growth and ensure high-quality service delivery.
Requirements:
Bachelor's degree in healthcare administration, business management, or a related field. Master's degree is preferred but not required.
Minimum of 5 years of experience in healthcare operations management, preferably in an orthopedic clinic or similar healthcare setting.
Strong knowledge of orthopedic clinic operations, including patient flow, scheduling, billing, and regulatory compliance.
Demonstrated leadership and management skills, with the ability to effectively lead a team, drive change, and achieve operational goals.
Excellent analytical and problem-solving abilities, with the capacity to identify areas for improvement and implement innovative solutions.
Understanding of healthcare regulations and quality standards, including HIPAA, OSHA, and relevant accrediting bodies.
Proficiency in using healthcare software systems, electronic health records (EHR), and other operational tools to manage and analyze data.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders, including physicians, staff, patients, and external partners.
Strong organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
Proactive and results-oriented mindset, with a commitment to driving operational excellence and achieving high-quality patient care outcomes.
Knowledge of financial management principles and experience in budgeting, revenue cycle
