Experience with server and on-premise environments
Strong customer service skills
Familiarity with government or state operations
Ability to create and maintain process documentation
Responsibilities
Maintain and update OnBase configurations and integrations
Troubleshoot and resolve issues within the OnBase environment
Conduct daily Event Viewer analysis and generate incident reports
Perform system analysis and design infrastructure solutions
Identify and implement process improvements for efficiency
Participate in strategy sessions to enhance operational processes
Review configuration change proposals for compliance with standards
Benefits
Fully remote work environment
Standard working hours from 8:00 AM to 5:00 PM
Opportunities for professional development and training
Engagement in strategic process improvement initiatives
Full Job Description
Remote
Maintain, monitor and update OnBase configurations, including integration creation and support. Troubleshoot issues within the environment. Prioritizes and plans work activities and sets goals and objectives. Conducts daily Event Viewer analysis, identifies and characterizes incidents, generates incident reports, and investigates suspicious activity. Performs system analysis, designs, constructs and tests infrastructure. Identifies opportunities and implements solutions to improve efficiency and reduce waste. Creates process documentation for internal use. Participate in meetings, support strategy sessions and work groups to streamline processes for efficiency. Reviews configuration change proposals for compliance to established standards, guidelines, and policies. Provides guidance, assistance, training, and documentation for process solutions.
Required Skills 3+ years of OnBase Engineering experience
Preferred Skills Server experience/On prem experience Customer Facing/Customer service experience Government/State experience
