SENIOR MSP ENGINEERJob SummaryOur Senior Support Center Engineers support end-users by remote support and occasionally at the client's site. By working within many client environments and as a part of a highly skilled technical team, the chosen candidate will accelerate his/her learning path, technical skill sets, and personal net worth. We offer a competitive salary and benefits package, and as proven by the long tenure of our employees, is a fun and challenging place to work.
This is not an entry level position. This position may be an ideal next step for anyone who has reached the career development ceiling with their current employer, or someone who seeks an environment where he/she can learn from and collaborate with other technical staff.
Responsibilities and DutiesProvide remote support to end users and client network administrators to resolve a wide variety of IT issues
Resolve numerous service requests each day
Support various versions of desktop operating systems (Windows 10, Mac, etc.)
Work with 3rd party vendors to support client line-of-business applications
Troubleshoot and repair personal computers
Troubleshoot VPN connectivity issues
Group policy updates
Server builds
Troubleshoot Wireless performance or configuration issues
Monitor client backups (ShadowProtect and Veeam) and remediate backup failures
Administer client Office 365 accounts and troubleshoot email delivery issues
Detect and remove viruses and malware
Precisely document problems and resolutions steps
Qualifications and SkillsWork Experience Requirements
Positive, upbeat attitude and phone demeanor
Minimum 3 years (5 preferred) experience in IT supporting end users
Experience with hardware troubleshooting and repair (HP preferred)
Experience helping users with remote control technology
Experience supporting the Microsoft product stack
Bachelor's degree preferred
Behavioral Traits and Skills Required:- Positive, upbeat attitude and phone demeanor
- Top-notch customer service skills
- Ability to clearly and concisely communicate with client end-users
- Ability to quickly change direction and react to changes in work assignments
- Ability to effectively prioritize and execute tasks in an occasionally high-pressure environment
- Ability to work as part of a team
- Strong organizational skills
- Analytical, troubleshooting, and problem solving skills
- Must be able to pass a background check
