Senior Manager, Workforce Technology Solutions

About the Job:

CHANEL is looking for a Senior Manager, Workforce Technology Solutions to join our Chanel Tech_ team in Piscataway, NJ or New York, NY. You will lead this Tech Service Pillar by managing a team of internal & external resources, developing roadmaps/priorities, and implementing an operating model to support our systems. This role will be a key partner for our People & Organization (HR), Boutique Excellence / Operations and Payroll teams while being an active member of our Tech Support Teams. Management capabilities will include timekeeping strategy / policy alignment, labor & scheduling, accruals, boutique punch/kiosk functionality, payroll integration, reporting, and compliance-driven enhancements.

Our ideal candidate will have 7+ years of Workforce Solutions Tech Payroll & HRIS experience and a passion for working in a team environment.

What impact you can create at CHANEL:

• Be the go-to Chanel Tech expert for Workforce Solutions (Payroll, Workforce Management, HRIS Integrations)

• Implement new functionality and direct support for existing functionality within the People & Payroll system landscape including Workday, Ultipro, UKG Dimensions, & UKG Workforce Management

• Manage an operating model for integrations across payroll, workforce management, and people systems, including UKG, payroll platforms, and upstream/downstream enterprise systems

• Own and enhance UKG Workforce Management functionality including timekeeping, scheduling, accruals, leave balances, time clocks/kiosks, attestation, approvals, and reporting

• Partner with Payroll, P&O, Retail Operations, and Boutique leadership to improve workforce processes supported by UKG

• Lead configuration, testing, release management, and production support for UKG WFM enhancements

• Drive improvements in payroll accuracy, schedule compliance, labor reporting, and associate/manager usability within UKG

• Manage integrations between UKG WFM, payroll systems, HR systems, finance/cost center structures, and reporting platforms.

• Lead & participate in senior level meetings (e.g. SteerCos, Leadership Team meetings, Strategic Roadmaps, Governance)

• Work with business partners to assess software solutions for key initiatives

• Manage cross-functional teams (‘IT’ resources – internal & external and end-users) associated with projects for any of the above systems.

• Create project plans for all work tasks associated with the implementation of new functionality

• Identify implementation risks and strategies to mitigate them and engage with appropriate team members and leadership for updates

• Manage the creation and execution of test plans

• Manage the creation and execution of training plans as necessary

• Communicate project status to business and IT stakeholders

• Manage relationships with external vendors for both software & professional services, help negotiate terms and design RFPs and RFIs when strategically necessary

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You are energized by:

• Working in a highly collaborative environment

• Finding creative solutions to solve complex problems

• Collaborating with passionate teammates

• Self-learning and challenging the status quo

• People leadership, coaching and development

• Connecting the dots on problems, bring a key eye for details and expert problem perception

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What you will bring to the team:

• 7+ years’ work experience in Workforce Technology, UKG & HRIS Systems 

• AI data and process experience

• Retail knowledge and operational understanding of a boutique, store or call center operate functionally

• Strong hands-on expertise with UKG Workforce Management / UKG Dimensions, including timekeeping, accruals, scheduling, attendance, reporting, and device/kiosk functionality. 

• Experience supporting payroll integrations between UKG WFM and payroll/HR systems. 

• Working knowledge of Workday or other HRIS platforms is preferred, especially as upstream/downstream systems connected to payroll and workforce management processes.

• Strong UKG product suite experience (e.g. Ultipro, Kronos, Dimensions, UKG Ready, Bryte)

• Excellent communication skills with people at all levels, able to story-tell, present to and influence senior management

• Ability to lead and motivate cross-functionally to achieve strategic and tactical goals

• Ability to create dynamic power point presentations

• Expert in leading the evaluation of new technologies

• Creative, innovative, and cross-functional approach to problem solving while considering overarching organizational goals.

• Strong organizational skills with the ability to manage and prioritize multiple deliverables

• Luxury retail and/or brand experience preferred

• Ability to lead, motivate, and direct subordinates and cross functional teams

• System design experience

• Ability to partner with the business community and IT to achieve common objectives

• Current knowledge of latest technology and practices available within the IT industry

• HR & payroll process knowledge

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Position Logistics:

• A minimum of 7years’ work experience in Workforce Solutions (Payroll and Scheduling)- UKG required

• Able to work in our office in Piscataway, NJ or New York, NY at least 3 days a week onsite required

• Retail Industry is strongly preferred

• Direct people management experience preferred

• Bachelor’s degree in IT or related field. Master’s degree a plus

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate. 

Compensation:

• Theanticipatedbase salary range for this position is$87,500-$170,000.A base salary is onecomponentof the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund

• Family and care giving benefits (inclusive ofparental leave, fertility support,MilkStork, and Care.com Membership)

• Generous paid time off policies to include vacation, holiday, sick and volunteer days

• 401K and other incentives

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information: