Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred.
• 15+ years of experience in technology management, including 5+ years in a leadership role.
• Strong knowledge of technology management and support processes.
• Proven leadership experience in managing technical teams.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal skills.

Responsibilities

• Lead and mentor a team of technical support engineers, fostering excellence and continuous improvement.
• Develop and implement technology strategies aligned with business objectives and operational efficiency.
• Oversee the technical support process, ensuring timely resolution of customer issues and high service quality.
• Collaborate with cross-functional teams to address technology-related challenges and seize opportunities.
• Monitor industry trends and emerging technologies for informed strategic decision-making.
• Manage budgets and resources effectively to optimize team performance and project outcomes.

Benefits

• Flexible work environment with potential for remote work.
• Opportunity to lead innovative technology initiatives.
• Professional development and continuous learning opportunities.
• Collaborative and supportive company culture.
• Comprehensive health and wellness benefits.