Role Overview PackageX is looking for a
Senior Manager, Technical Implementation & Value Realization to lead complex enterprise customer implementations, drive adoption, capture measurable value, and help customers successfully operationalize the PackageX platform.
This is a senior customer-facing role at the intersection of technical implementation, enterprise program management, customer operations, value realization, and strategic account execution.
The right person will work closely with operations, IT, product, and executive stakeholders to understand complex workflows and integrations, manage implementation timelines and risks, and ensure customers achieve measurable business outcomes with PackageX.
This is not a generic Customer Success role. This role owns the bridge between signed customer commitment and successful implementation, adoption, measurable value, and long-term account health.
Role DetailsReports to: Head of Go-to-Market (GTM)
Location: This is a U.S. based role, with remote or hybrid flexibility depending on candidate location and company needs.
Travel: Regular customer-site travel required for pilots, implementation, go-live support, executive readouts, and relationship building.
Compensation Target base salary: $135,000-$150,000, depending on experience, qualifications, and location.
Performance-based bonus tied to implementation success, time-to-go-live, customer adoption, value realization, customer health, and qualified expansion opportunities.
Expected total compensation: $175,000-$200,000 OTE, based on achievement of performance objectives.
The compensation package also includes a meaningful equity grant aligned with the company's stage and the scope of the role.
What You'll Own- Enterprise customer implementation plans.
- Customer onboarding and go-live execution.
- Implementation milestones, timelines, risks, and dependencies.
- Technical implementation coordination across customer and internal teams.
- Workflow adoption, usage tracking, customer health, and implementation risk visibility.
- ROI and value realization documentation.
- Executive-ready customer progress updates.
- Internal coordination across sales, product, engineering, AI, and customer teams.
- Post-sales process discipline, implementation handoff quality, and operating cadence.
- Expansion-signal identification and structured handoff to commercial teams.
What You'll Do- Convert closed-won customer commitments into structured implementation plans.
- Manage multiple enterprise customer implementations simultaneously.
- Lead customer implementation calls and drive go-live, adoption, risk, and value milestones.
- Identify blockers early and escalate clearly.
- Partner with technical teams to deliver customer workflows successfully.
- Translate customer needs into clear internal action plans.
- Capture measurable value, ROI, and customer evidence.
- Build implementation playbooks and improve post-sales execution.
- Strengthen alignment across Sales, Product, Engineering, AI, and Customer teams.
- Serve as a senior customer-facing partner to business, technical, operational, and executive stakeholders.
What Success Looks LikeWithin the first 90 days:
- Active customer implementations have clear owners, statuses, timelines, risks, and next steps.
- Strategic accounts have visible go-live, adoption, risk, and value milestones.
- Customer risks are surfaced before they become escalations.
- Implementation handoffs are cleaner and more consistent, and customer value and ROI evidence is systematically captured.
- Executive stakeholders have clear visibility into implementation progress.
- Post-sales execution becomes more structured, visible, and repeatable.
Ideal Background- 6-10 years in technical implementation, enterprise implementation, technical program management, solutions consulting, value realization, strategic account management, or enterprise customer success.
- Experience managing complex enterprise customers and senior stakeholders.
- Experience with enterprise SaaS, logistics, supply chain, warehouse operations, retail operations, manufacturing, field operations, or workflow automation.
- Strong customer-facing communication, project management, and follow-through.
- Comfortable working with technical products, APIs, integrations, data workflows, and enterprise systems.
- Able to translate customer requirements into clear execution plans.
- Comfortable working in a fast-moving startup environment and creating clarity in ambiguous environments.
Bonus Points- Experience with logistics, warehousing, 3PL, manufacturing, retail operations, or supply chain technology.
- Experience working with AI, computer vision, automation, or workflow platforms.
- Experience building implementation playbooks and supporting value-based customer conversations.
- Experience partnering closely with technical teams and enterprise customers.
- Experience with WMS, TMS, ERP, NetSuite, AS400, SAP, Oracle, Manhattan, Blue Yonder, or similar systems.
Key Traits- Strong executive presence and customer-facing communication.
- Structured, detail-oriented, and operationally disciplined.
- Comfortable driving accountability across customers and internal teams.
- Technical enough to understand workflows and integrations.
- Commercial enough to identify expansion opportunities.
- Proactive and comfortable creating processes where none exist.
- Able to operate across executives, operators, IT, engineering, and sales.
Benefits & Perks- Competitive medical, dental, and vision insurance.
- 401(k) plan.
- Paid time off and company holidays.
- Remote or hybrid work flexibility, depending on location and business needs.
