Senior Manager, Technical DeliveryJob SummaryThe Senior Manager, Technical Delivery, will be responsible for overseeing the end-to-end technical delivery of cloud-based software solutions to our clients. This leadership role requires a strong technical background in SaaS environments, cloud technologies, and project management. You will be leading a team of engineers and consultants and collaborating with cross-functional teams, ensuring the timely and high-quality delivery of software products while maintaining a client-centric focus.
Key Responsibilities:- Lead a technical delivery organization comprised of both integration and data migration teams, managing the leaders of these teams and having ultimate accountability for the success of Technical Delivery.
- Provide guidance, mentorship, and career development and foster a collaborative, high-performance culture where team members are motivated, aligned, and empowered to succeed.
- Manage resource allocation and staffing, ensuring the right skills are applied to the right client engagements.
- Provide leadership during client project escalations, ensuring issues are addressed swiftly and effectively.
- Oversee the end-to-end technical delivery of client projects, from scoping and design to implementation and post-launch support, ensuring that all technical deliverables meet the highest standards of quality and align with client expectations.
- Collaborate closely with broader services team leadership, project managers, product managers, and client success teams to ensure timely delivery and seamless integration with client systems.
- Provide hands-on technical leadership when needed, such as troubleshooting complex issues, guiding technical teams through challenging problems, or reviewing code and configurations.
- Continuously evaluate and improve technical delivery processes, identifying opportunities to enhance efficiency, reduce risks, and improve overall quality of delivery.
- Establish and maintain technical delivery frameworks and methodologies to ensure a consistent and predictable approach to client implementations.
- Stay current on emerging SaaS trends, tools, and technologies to incorporate new techniques and solutions into technical client delivery.
- Communicate regularly with internal and external stakeholders, providing project updates, risk assessments, and success metrics.
What you will need:- 10+ years of experience in SaaS professional services, with at least 5 years in a managerial or leadership role overseeing managers of technical delivery teams.
- Bachelor's degree in computer science, Engineering, Information Systems, or a related field.
- Strong experience with cloud-based solutions, integrations, and technical delivery in a professional services capacity.
- Proven experience managing and delivering complex cloud-based software projects.
- Strong background in cloud technologies (e.g., AWS, Azure, Dell Boomi, Google Cloud), software architecture, and SaaS delivery models.
- Exceptional leadership skills with the ability to inspire and guide cross-functional teams.
- Excellent problem-solving abilities and a proactive approach to risk management.
- Strong communication skills, with the ability to present complex technical concepts to both technical and non-technical stakeholders.
- Ability to manage stakeholder expectations and balance competing priorities effectively.
- Unwavering commitment to client quality and successful client engagements.
What you will gain Here, you will have the opportunity to:
- Expand your skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
- Enjoy where you work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.
- Support what matters most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.
Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.
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