Location & FlexibilityThis role will be in a
Work From Near (Hybrid) capacity based in one of the following offices: Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC,
OR in a
Work From Anywhere (Remote) capacity with travel to clients and TELUS Digital Solutions offices expected.
The Opportunity As a
Senior Manager,Solutions Architecture, you'll provide architecture leadership in both pre-sale and implementation stages with our client and executive partners. You'll leverage your software delivery experience and technical expertise to architect, plan, and initiate new projects. While working with a delivery team, you'll support in-flight projects and implement our client partner's vision. Senior Managers in Solutions Architecture bring their dynamic capabilities to a variety of scenarios, including speaking with prospective clients about our capabilities, leading architecture and discovery projects for new client initiatives, and collaborating with a delivery team to implement their vision. During downtime, our Solutions Architecture team acts as roving catalysts to support in-flight projects, with L&D time spent growing their technology expertise in a selected specialization (e.g., AWS).
Responsibilities- Presale: Lead scoping, technical design, and work planning during the presale process while speaking with prospective clients about our firm's engineering capabilities
- Delivery: Play the lead role in technical architecture and discovery projects, using consulting methods to refine the product and technical architecture of client projects
- Subject Matter Expertise: Owns a "technology vertical", encompassing solution design, platform selection, implementation support, and thought leadership (e.g., AWS, Content Management Systems, hybrid mobile frameworks, etc.)
- Roving Catalyst: Enhance existing project teams with architectural account-level guidance or specific subject matter expertise
Competencies - Multi-platform familiarity, with expertise in one or more of the following:
- Front-end: Swift, Kotlin, Maui, React Native, React, Angular, Flutter, Typescript
- Backend: APIs (NodeJS, Spring, .NET, Python), Cloud (AWS, Azure, GCP), Data Services/Systems (SQL, NoSQL, Kafka)
- Content management systems, analytics platforms, and other 3rd party frameworks
- Experience delivering software in an agency/client-service environment
- Experience in having commercial conversations involving budgets and fees
- Experience with software estimation, work planning, and building project plans within time/cost constraints
- Ability to break down complex ideas to both technical and non-technical individuals
- You're excited to learn the principles of mobile software development
- Experience quickly iterating and refining a product vision with a client by offering multiple approach options
- Passion to apply modern processes that transform client organizations (e.g., continuous delivery, rapid iteration, and agile-inspired methodologies)
- Excellent verbal and written communication skills
- Ability to use repeatable frameworks and best practices to incorporate new technologies or concepts
- Appreciation for the wider client enterprise, beyond a single project or initiative
- Desire to expand an account to holistically service a client
- Equally comfortable working in pre-sale and post-sale environments
- An eye for detail and an ability to navigate ambiguity
Bonus Points- Experience with leading CCaaS technologies such as Amazon Connect, Zendesk CCaaS, Google CES, Five9, and Genesys CCaaS.
- Cloud Data Platforms: Experience with Databricks, Snowflake, or other major cloud data warehousing/lakehouse solutions.
- Cloud AI/ML Services: Proficiency with cloud-native AI/ML platforms (e.g., AWS Bedrock / Sagemaker, Azure ML, Google AI Platform/Vertex AI).
- Understanding of MLOps principles and tools for continuous integration/continuous delivery (CI/CD) of machine learning models.
- Familiarity with containerization (Docker) and orchestration (Kubernetes) for scalable deployments.
