Senior Manager, Solutions Architecture

Integral Ad Science

$138K — $237K *
Consumer Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of experience in ad tech, with a robust record in customer service management
  • 5 years of direct managerial experience
  • Deep understanding of video ad serving and programmatic technologies
  • Experience engaging with technical clients and resolving pre- to post-sales issues
  • Proficient with multiple ad tech user interfaces and platforms
  • Strong analytical skills and proficiency in data tools like MySQL
  • Exceptional communication skills for diverse audiences

Responsibilities

  • Oversee customer service aspects leveraging Publica in CTV/OTT video businesses
  • Engage regularly with customers to deep dive into data and provide analyses
  • Respond to a wide range of customer inquiries effectively
  • Funnel client feedback to product and engineering teams to drive improvements
  • Manage the growth of accounts while mentoring Technical Account Managers
  • Develop insights from data and present findings to diverse stakeholders
  • Drive project momentum and identify improvements internally and externally

Benefits

  • Comprehensive benefits package including medical, dental, and vision insurance
  • 401k plan with employer matching contributions
  • Paid time off and flexible work arrangements
  • Opportunities for annual bonuses and incentive plans
  • Support for professional development including documentation and mentoring
Full Job Description

Job Description:

The Senior Manager, Solutions Architect will have strong technical aptitude, problem solving skills, critical thinking, and communication skills that can oversee all aspects of customer service as they leverage Publica to power their CTV/OTT video business. You will be engaging with customers regularly, deep diving into data and running analyses, responding to a wide range of customer inquiries, becoming an expert with all products, funneling feedback from clients to our product and engineering team, and ultimately be responsible for the growth of accounts.

Things that we are looking for:

10+ years of ad tech experience with a solid track record of delivering best in class customer service with at least 5 years of direct manager experience.

  • Strong command and knowledge of video ad serving, openRTB, SSAI, header bidding, programmatic advertising, and the technologies that power them all

  • Experience working with high touch and highly technical clients to understand their needs and working with different teams to resolve issues from pre-sales all the way to post-sales and full scale implementation across enterprise clients

  • Exposure in a multitude of ad tech user interfaces (ie ad servers, SSP platforms, DSP platforms, etc)

  • Proven experience with object oriented programming, tool development, and automation

  • Able to deliver insights by way of data, reports, and/or presentations by working with large data sets and the tools to query them (MySQL, Amazon Athena)

  • Highly motivated self-started with a persuasive and success-driven personality.

  • Strong technical, analytical, and problem-solving ability

  • Exceptional verbal and written communication skills and the ability to take complicated technical concepts and explain them in a straightforward way across the full organization of the customer - end user to the c-suite

  • Combination of excellent technical, product, and business skills

  • History of driving projects forward and identifying areas for improvements, both internally and externally

  • Must have a passion for documentation and mentoring junior talent

  • This role will be a player/coach where you will have own assigned accounts and also manage the Technical Account Managers (three team members)

IAS Pay Transparency:

The annualized base salary ranges for the primary location, and any additional locations are listed below. Our pay ranges are based on the work location. As part of IAS compensation package, we offer a comprehensive benefits package that includes paid time off, health insurance (medical, dental, vision) as well as PPO, HSA and FSA options and 401k with employer matching contributions. All full-time employee roles include competitive compensation and are eligible for an annual bonus and/or other incentive plans. Each candidate’s compensation package is based on multiple factors, but not limited to, geography, experience, skills, job duties, and business need.

Primary Location:

US - New York, NY

Primary Location Base Pay Range:

$138,600.00 - $237,600.00 Annual

Additional Locations:

US - San Francisco, CA

Additional Locations Pay Range:

138,600.00 - 237,600.00 USD Annual

#LI-Hybrid

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