We9re hiring a Post-Sales Solution Architecture Manager to lead the team that turns successful sales into lasting customer relationships. You9ll ensure customers don9t just implement Sanity-they build on it, expand with it, and become its biggest advocates. Your leadership will directly shape our retention and growth, and how we earn long-term trust with the developer and content teams we serve.
What you9ll be doing- You9ll lead a solution architecture team that helps our existing enterprise customers realize deep, lasting value from Sanity. Your focus is on outcomes: successful renewals, expansion into new use cases and business units, and implementations that hold up as customers grow.
- In practice, that means setting the team9s strategic direction and personally owning your most complex, high-stakes accounts: overseeing implementations, building relationships with customer stakeholders, and navigating the moments where things get hard. You9ll coach your Solution Architects on how to run value-oriented engagements: listening for what customers actually need, surfacing risks before they become problems, and mapping a clear path to success with Sanity at the center.
- You9ll hire, develop, and retain a skilled SA team that9s equally credible with developers, architects, product leaders, and content teams-and you9ll build an environment where they can do their best work. That means identifying what each person is great at, helping them grow their careers, and fostering a strong culture of collaboration, empathy, and customer-centricity grounded in Sanity9s core values.
- You9ll also help evolve the core post-sales motions (onboarding, implementation reviews, expansion discovery, and health monitoring) so customers move from signed to successful quickly. A big part of this role is connecting Sanity9s capabilities to customers9 business outcomes: showing customers how structured content, flexible workflows, and the modern content stack unlock faster shipping, better editorial experiences, and scalable growth.
- This role is deeply cross-functional. You9ll partner closely with Sales to drive expansion opportunities and work with Product and R&D to ensure customer feedback shapes roadmap priorities.
This may be youMust-have qualifications- Experience leading technical ICs in a high-growth environment, ideally with developer-facing or platform products
- Strong technical foundation-comfortable discussing APIs, data models, front-end frameworks, integrations, and how Sanity fits into a modern content stack alongside hosting providers, ecommerce platforms, web and app frameworks, and analytics tools
- Track record of driving customer retention and expansion through coaching, process design, and hands-on account ownership
- Proactive about identifying risks and opportunities across the team9s customer portfolio
- Clear, inclusive communicator who can build relationships with both internal and customer stakeholders
- Ability to manage ambiguity and competing priorities without losing focus on what matters most to the customer
- Familiarity with AI technologies and tooling with a focus on accelerating outcomes
- Preference for SF based candidates, remote in the United States or Canada is an option
- 5+ years in solution architecture or technical customer-facing roles
- 2+ years managing customer-facing, technical teams
Nice-to-have qualifications- Experience with headless CMS, headless ecommerce, or developer-focused SaaS
- Familiarity with content workflows, editorial tooling, or digital experience stacks
- Experience influencing product direction through post-sales customer insight and team feedback
What we can offer:- A highly-skilled, inspiring, and supportive team
- Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth
- A global, multi-culturally diverse group of colleagues and customers
- Comprehensive health plans and perks
- A healthy work-life balance that accommodates individual and family needs
- Competitive stock options program and location-based salary (OTE salary range for San Francisco and New York: $267K - $305K annually. Final compensation within this range will be determined based on the candidate9s experience and skill set.)
