Senior Manager, SMB Sales

DoorDash

$174K — $256K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years of sales experience with performance excellence and pipeline strategy development.
  • 4+ years of people management experience leading managers and high-performing teams.
  • Experience in cross-functional collaboration aligning stakeholders to goals.
  • Strategic thinker with analytical skills and a data-driven approach to problem-solving.
  • Strong communicator, capable of articulating vision and influencing outcomes.
  • Hands-on leader willing to coach on details and tactics to support the team.
  • Commitment to diversity, equity, and inclusion in team dynamics and engagements.

Responsibilities

  • Lead and mentor a team of Sales Managers for in-store product adoption.
  • Develop and implement go-to-market strategies aligned with company goals.
  • Collaborate with Product, Strategy & Operations, and Sales Development teams to enhance customer experience.
  • Cultivate a culture of performance and engagement within the team.
  • Identify operational inefficiencies and implement scalable solutions.
  • Leverage merchant insights to inform product development and improve offerings.
  • Drive sales execution from pipeline generation to successful merchant adoption.

Benefits

  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • Wellness benefits and commuter benefits match
  • Paid time off and sick leave in compliance with applicable laws
  • Medical, dental, and vision benefits
  • 11 paid holidays
  • Disability and basic life insurance
  • Family-forming assistance and mental health programs
Full Job Description
About the Role

As Senior Manager, Sales - In Store, you will lead a team of ~4 managers who support regional SDR and in-field Account Executives, with full ownership of in-store revenue growth and execution across your region. You will be deeply involved in coaching and developing leaders, setting clear performance expectations, and driving sales execution - from pipeline generation and deal strategy through successful merchant adoption.

You will operate with autonomy in a fast-changing environment - bringing structure to a new and scaling function, contributing to go-to-market and strategic initiatives, supporting product rollouts, and iterating quickly as our in-store offerings and merchant needs evolve.

You will report to the Senior Director of SMB Commerce Platform, who will provide guidance and support as the In-Store sales function continues to scale across North America. This role requires traveling within your region (~2-4 times per quarter) to support your team and merchant partners, with additional time working remotely or from a DoorDash office. In addition, this role will require the ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business related necessity.
You're excited about this opportunity because you will...
  • Lead a high-impact team: Manage and mentor a team of Sales Managers and their sales representatives focused on in-store product adoption across strategic accounts and regions.
  • Drive strategy and execution: Develop, implement, and continuously refine go-to-market strategies for DoorDash's in-store offerings, ensuring alignment with company goals and merchant needs.
  • Collaborate cross-functionally: Partner with Product, Strategy & Operations, Sales Development, and Account Management teams to identify opportunities, refine solutions, and optimize customer experiences.
  • Enhance team performance: Cultivate a culture of performance, ownership, and inclusivity. Prioritize the development and engagement of your team to support long-term success.
  • Innovate and optimize: Identify trends and operational inefficiencies. Design and implement scalable solutions, processes, and tools that increase effectiveness and streamline adoption.
  • Stay merchant-obsessed: Leverage direct merchant insights and field feedback to improve offerings and influence product development.
We're excited about you because...
  • You have 6+ years of sales experience, including exceeding performance targets and building successful pipeline strategies.
  • You bring 4+ years of people management experience, with a strong record of leading managers and developing high-performing teams.
  • You've successfully worked in cross-functional environments, aligning various stakeholders toward common goals.
  • You are a strategic and analytical thinker, with a data-driven mindset and a passion for solving complex challenges.
  • You are a strong communicator who can effectively articulate vision, build consensus, and influence outcomes.
  • You are a hands-on leader who isn't afraid to dive into the details, coach on tactics, and unblock your team.
  • You are deeply committed to diversity, equity, and inclusion, both in team-building and customer engagement.


Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for equity grants and sales commission. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:
  • For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
  • For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).


The national base pay range for this position within the United States, including Illinois and Colorado.

$174,240-$256,240 USD

The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado.

$217,800-$320,300 USD

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