Sr. Manager, Service Marketing & Product Management is responsible for developing and executing the global service growth strategy and driving profitable growth through service commercial solutions, pricing, point-of-sale attachment, contract and warranty programs, installed base monetization, funnel management, and customer insights. This leader owns the development and commercialization of the service portfolio and offerings, partners with Product Management through NPD and LEx processes, and leads a global team focused on service strategy execution, commercial product management, service marketing, and commercial performance management.
This position reports to the VP of Global Service and will be fully
REMOTE.
In this role, you will have the opportunity to:- Partner with the Global Service Leadership team to develop and execute the global service growth strategy and commercial roadmap, translating strategic priorities into measurable business results.
- Own the global service commercial solutions portfolio, including customer insights, business case development, pricing strategy, commercialization, and lifecycle management.
- Lead Service participation in New Product Development (NPD) and LEx processes, ensuring serviceability, Voice of Customer, pricing, and launch readiness are incorporated into product launches.
- Drive growth through service attachment, contract renewal and win-back programs, installed base monetization, funnel management, growth rooms, and commercial initiatives.
- Lead service portfolio and commercial performance management through KPI governance, analytics, dashboards, and structured problem solving to identify growth opportunities and risks.
- Develop and commercialize new service offerings and recurring revenue solutions that drive customer value, revenue growth, and profitability.
- Lead and develop a global team responsible for service strategy execution, commercial service product management, service marketing, customer insights, and commercial solutions, while driving cross-functional collaboration across Service, Sales, Product Management, R&D, Marketing, Finance, and Operations.
The essential requirements of the job include:- Bachelor's degree in Business, Marketing, Engineering, Life Sciences, or a related field AND 10+ years' experience in service, aftermarket, commercial strategy, product management, or a related discipline.
- 5+ years of experience directly managing and developing employees, including coaching, performance management, succession planning, and talent development within a global, matrixed organization.
- Demonstrated experience within a service or aftermarket environment, including responsibility for service contracts, field service, technical support, service operations, lifecycle services, or value-added service offerings.
- Demonstrated success developing and executing commercial growth strategies that deliver measurable improvements in revenue, profitability, contract attachment, renewal performance, or customer retention.
- Strong analytical and financial acumen with demonstrated experience developing pricing strategies, business cases, and commercial models, including cost-to-serve analysis, margin optimization, and value-based pricing for service or aftermarket offerings. Experience leveraging CRM, business intelligence, financial, and installed base data to drive business decisions and commercial growth initiatives.
- Experience developing and commercializing service or aftermarket offerings, including customer discovery, Voice of Customer, value proposition development, pricing strategy, launch execution, portfolio management, and revenue growth initiatives.
- Proven ability to lead complex cross-functional initiatives across Service, Sales, Product Management, Marketing, Finance, and Operations.
Travel Requirements:- This position requires up to 25% travel, which includes overnight stays. Travel will primarily be domestic but will occasionally be international.
It would be a plus if you also possess previous experience in:- Life sciences, diagnostics, medical device, or laboratory instrumentation industry experience.
- Experience applying Danaher Business System (DBS) tools and methodologies.
- Experience working in a global, matrixed organization supporting multiple regions and business units.
Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
At Beckman Coulter Life Scienceswe believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciencescan provide.
The annual salary range for this role is $170,000.00-$195,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
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