The RoleWe're hiring a Senior Manager, Revenue Operations to lead & own the systems, process, and reporting infrastructure that runs Texada's sales & customer success organizations. This isn't a back-office builder role: you'll design and run the forecast and pipeline cadence, create accountability and collaboration mechanisms for sales processes, and be the person execs and functional leaders turn to for a clear read on where the business stands.
You'll lead a team responsible for day-to-day administration of HubSpot CRM, DealHub CPQ,and other revenue facing systems staying hands-on in maintaining and refreshing these systems as the business evolves. Reporting to the CFO - and working in lockstep with Sales & Customer Success leaders - you'll help drive accountability into the sales & customer success teams and pull the rest of the organization into supporting sales & customer success where it matters most.
Work Location and Travel- Remote/hybrid, with minimal travel outside of occasional team or industry events.
- Candidates should be authorized to work in Canada without restriction or sponsorship.
What Success Looks LikeIn your first 12 months, you will be measured on:
- Cadence & Accountability: A running forecast/pipeline review cadence with full rep attendance, prep compliance, and follow-through on commitments
- Forecast Accuracy: Reduced variance between forecast and closed results quarter over quarter
- Executive Visibility: Leadership and the exec team have a clear, trusted, real-time read on pipeline and forecast status
- Deal Health: Faster identification and resolution of stalled or at-risk opportunities
- Systems & Team: Sales systems kept current and administered cleanly by your team
What You'll OwnSales Cadence & Operations- Design and personally run the forecast and pipeline review cadence
- Own the cadence agenda, prep materials, and follow-through on commitments made in-meeting
- Present pipeline, forecast, and win/loss status to the exec team and functional leaders on a recurring basis
- Partner with the SVP of Sales to flag reps and deals falling behind cadence, and drive corrective action
- Translate sales data into a narrative the rest of the org can act on - so Marketing, CS, and Product know where to lean in
- Administer processes for sales & customer success variable compensation
Systems Ownership & Team Leadership- Lead the team responsible for CRM, CPQ, and other sales-critical systems; stay directly involved in system architecture, configuration, and ongoing maintenance and refresh
- Evaluate, implement, and govern GTM tools to ensure they're scalable and aligned with business needs
- Ensure data hygiene and system integrity across all GTM platforms support reliable reporting and forecasting
Deal Desk, Revenue Modeling & GTM Planning- Own the deal desk function - pricing structures, approvals, and revenue modeling
- Oversee commission plan administration, including calculations, tracking, and stakeholder communication
- Partner with the SVP of Sales, Director of Sales, and Customer Success on territory design and GTM planning
- Provide process documentation, training, and support to drive adoption across the sales org
What We're Looking For- 5-7 years in Sales/Revenue Operations or Business Systems in a high-growth B2B SaaS company, including experience running (not just building) forecast or pipeline review cadences
- Experience leading or mentoring at least one team member, ideally within sales/revenue operations or business systems
- Comfortable presenting to and being pressure-tested by executives, and direct enough to hold reps accountable in the room
- Deep expertise in leading CRM and CPQ tools
- Experience in deal desk operations, sales compensation, and revenue forecasting
- Track record of improving operational workflows and maintaining clean, reliable data
- Understanding of SaaS GTM metrics and pipeline management
Nice to Have- Frontline sales or sales management experience, giving you credibility running the room with reps
- HubSpot experienced, or have led a major CRM reimplementation or migration project
- Built or scaled commission models and can speak to your role in aligning comp plans with strategy
- Proficiency in using AI tools to enhance content creation, personalize messaging, and improve workflow efficiency
Competencies- Executive Presence: You run the room - comfortable presenting to and being challenged by execs, and direct with reps who are behind
- Operational Excellence: You bring accuracy, rigor, and structure to everything you do, and anticipate problems before they become issues
- Systems Thinking: You understand how tools, data, and processes connect across the revenue funnel
- Communication & Collaboration: You build trust quickly and can influence without authority
Compensation: $130,000-$140,000 CAD base salary + 10% annual bonus, commensurate with experience.
