The role, in a nutshell:As Senior Manager, Renewals at Chainguard, you will build and lead the team responsible for renewing our customer base across Commercial, Enterprise, and Public Sector. You will own the global renewal number, set the strategy and operating rhythm for the function, and develop a team of Renewal Managers who deliver predictable, on-time renewals and strong gross retention.
This role sits at the intersection of Customer Success, Sales, Finance, and Ops. You will define how renewals are owned and handed off across CSMs, AEs, and Renewal Managers, partner with RevOps on forecasting and systems, and give leadership a clear, accurate view of renewal health and risk every week, while supporting Chainguard's broader revenue and retention goals.
You will be the leader and builder of the renewal function. Chainguard's renewal team is still early, so you will define its structure, hire and develop its managers and Renewal Managers, and scale it across segments and regions as the business grows. Strong leadership, sound commercial judgment, and the ability to bring structure to a fast-changing environment are essential.
What you'll do:- Team Leadership: Build and lead the global renewals organization across Commercial, Enterprise, and Public Sector, including hiring and developing team leads as the function grows, and setting clear books of business, expectations, and performance goals.
- Renewal Ownership: Own the global renewal forecast and gross retention targets, and serve as the executive escalation point for the highest-value and most at-risk renewals.
- Commercial Strategy: Set renewal pricing, discounting, uplift, and multi-year guidelines with Finance and Deal Desk, and drive policies such as co-terming add-ons with renewals.
- Forecasting & Reporting: Run a weekly renewal forecast cadence, hold the team to high CRM and forecasting standards, and report renewal health, risk, and churn trends to CS and revenue leadership.
- Cross-Functional Alignment: Define clear ownership and handoffs between Renewal Managers, CSMs, and AEs, and partner with RevOps on territories, capacity, compensation, and systems.
- Risk & Retention Strategy: Build early warning processes with Customer Success to surface risk 120+ days out, and lead save plans on critical accounts.
- Process & Playbooks: Build segment-specific renewal playbooks, including public sector fiscal year planning and enterprise executive engagement, and continuously improve on-time renewal rates.
What we're looking for:- 8+ years of experience in B2B SaaS renewals, account management, or customer success, including 4+ years leading renewal or account management teams, ideally with experience managing managers.
- Proven ownership of a renewal or retention number, with a track record of improving gross retention and forecast accuracy.
- Experience leading renewals across multiple segments, ideally including enterprise and public sector.
- Strong commercial judgment, with experience setting pricing, discounting, and contract policy with Finance and Deal Desk.
- Experience building renewal processes, playbooks, and reporting from the ground up in a scaling organization.
- Deep familiarity with Salesforce and forecasting tools such as Clari.
- Ability to influence and align senior stakeholders across Sales, Customer Success, Finance, and Ops.
- High emotional intelligence, strong communication skills, and a proactive, problem-solving mindset.
- Ability to operate with full autonomy in a fast-paced, evolving environment and set direction for a function, not just execute within one.
Strongly Preferred:
- Experience designing renewal compensation plans and capacity models
- Experience in a high-growth or early-stage startup environment
- Familiarity with security, DevSecOps, or developer-focused products
- Passion for technology and cybersecurity
Pay Range: Up to $230,500 70/30 OTE
If your experience is close, but doesn't fulfill all requirements, please apply Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring Chainguardians with unique backgrounds, perspectives, and experiences.
A few of the benefits we offer:
- Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
- Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
- 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
- ∞ Flexible Time Off: Take the time you need - to do our best work, we need to recharge and reset.
- 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.
If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences.
