Job Posting Title:
Senior Manager, Regional Field Services

Requisition Number:


Department Name:
Director, Field Services

Work Location:
UK Chandler Hospital, Pavilion H

Grade Level:
13

Type of Position:
Regular

Position Time Status:
Full time

Equivalency Link

https://hr.uky.edu/employment/working-uk/equivalencies

Shift:
Days (United States of America)

Job Description:
Job Summary

Responsible for overseeing regional field service operations across distributed sites, ensuring consistent delivery of end-user support and IT services. Provides senior leadership in aligning regional service teams with enterprise-wide standards, policies, and goals. Directly manages and supports Field Service Managers at campus and regional sites, ensuring operational consistency and service quality across all locations. Acts as a key escalation point for regional challenges, coordinating with enterprise IT leadership, vendors, and stakeholders to ensure effective resolution and service improvement.

Essential Functions
• Oversees and supports Field Service Managers across multiple campuses and regions.
• Ensures regional operations adopt enterprise field service standards, policies, and SLAs consistently.
• Serves as escalation point for region-specific operational issues and complex incidents.
• Collaborates with enterprise Field Service leadership to align regional initiatives with organizational goals.
• Analyzes regional service performance metrics and implements targeted improvement initiatives.
• Provides mentorship, coaching, and performance management for site-level managers.
• Partners with IT leadership, vendors, and stakeholders to support service delivery and technology initiatives.
• Leads planning and execution of large-scale regional technology deployments and projects.
• Develops budgets, forecasts, and resource plans for regional field service operations.
• Performs other duties as assigned.

Education Requirement: Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience Requirement: 6-7 years of progressive experience and 2 years of related managerial experience

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures: N/A

Working Conditions

A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)

B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never

C. Standing or walking with objects up to 10lbs: 2. Occasional (< 10% of the time)

D. Standing or walking with objects up to 25lbs: 1. Never

E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time)

F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 1. Never

G. Repetitive motion: 3. Intermittent (10% - 50% of the time)

H. Working at heights above 4 feet: 1. Never

I. Working in confined spaces: 1. Never

J. Risk of injuries from use of equipment on the job: 1. Never

K. Job-related travel: 2. Occasional (< 10% of the time)

L. Loud noises: 1. Never

M. Temperature extremes: 1. Never

N. Hazardous chemicals and fumes including waste: 1. Never

O. Radiation: 1. Never

P. Burns: 1. Never

Q. Cuts/Punctures: 1. Never

R. Bloodborne/airborne pathogens: 1. Never

S. Recombinant DNA or viral vectors: 1. Never

T. Combative/violent people: 1. Never

U. Animal handling (including carcasses): 1. Never

V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with intermittent repetitive motion (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds, as well as lifting, pushing, and/or pulling objects weighing up to 50 pounds.