About the Role: The Senior Manager, Quality, Protein owns quality for Subway's protein category across the United States, including deli meats, poultry, beef, pork, seafood and cheese. Sets and holds the specification for every protein item, manages supplier performance with IPC, and makes sure new and changed protein products launch to spec. Ready-to-eat protein is sliced in every restaurant, so this role holds a high bar on supplier controls and catches issues before they reach the guest. Reports to the Director, Quality & Commercialization.
Responsibilities include but are not limited to: - Category quality ownership. Own specifications and product evaluation standards for all protein items. Run product evaluations, sample approvals and spec changes. Hold suppliers to spec at scale.
- Supplier management. Lead supplier approval, onboarding and plant audits with IPC. Drive corrective actions that hold. Run supplier scorecards and manage supplier transitions from first production to steady state.
- Commercialization and Design to Value. Partner with Culinary through stage gate on new and changed protein items. Lead product matching and supplier qualification for Design to Value projects.
- Ready-to-eat protein controls. Verify supplier controls for ready-to-eat protein, including Listeria controls, environmental monitoring and process validation such as HPP. Partner with Food Safety on holds, withdrawals and incident response.
- Complaint and data analysis. Track protein complaint trends and quality data. Find root causes and close gaps with suppliers and distribution
Qualifications: - Bachelor's degree in Meat or Animal Science, Food Science, Microbiology or related field required.
- 7+ years of experience in food manufacturing, QSR, foodservice or food retail, including supplier quality and plant audits in a USDA-inspected environment
- Deep knowledge of meat; poultry and cheese processing, quality systems and specifications preferred
- Working knowledge of USDA-FSIS and FDA requirements for ready-to-eat protein, including Listeria control
- HACCP certification is a plus. PCQI and GFSI auditor training preferred
- Experience auditing supplier and co-manufacturing plants and driving corrective action
- Sensory and product evaluation skills for protein products
- Data-driven problem solving: complaint trends, scorecards and root cause analysis
- Strong supplier management and influence skills
- Clear, direct communication and the ability to manage several projects at once
- Up to 35% domestic travel to supplier and manufacturing plants, distribution centers, and restaurants.
What do we Offer? - Insurance Plans (Medical/Dental/Vision/Life)
Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.
Job Details - Employment Indicator: Regular
