Position Type:Permanent
Closing date: 2026-11-23
Senior Manager, Quality & Performance, MedFlightReporting to the Director, Integrated Air Program, the
Senior Manager, Quality & Performance, MedFlight NL leads the MedFlight NL Critical Care Transport Program's clinical, education, quality, research and policy portfolio. The Senior Manager works with program leadership, the Medical Director, Physician leads, clinicians and contractors to translate strategy into coordinated workplans supporting seamless interprovincial critical care transport and improved patient outcomes.
The Senior Manager establishes the quality management plan, defining priorities, measures, accountabilities and reporting. With the Medical Director and relevant leaders, the Senior Manager oversees clinical audits and multidisciplinary case reviews to guide improvement and evaluate outcomes, and reports progress, trends, unresolved risks, recommendations and resource needs to the Director through established governance processes.
Within delegated authority, the Senior Manager sets priorities, directs assigned personnel and resources, and ensures clinical, contractual and organizational obligations are met while respecting medical, operational and aviation decision making authority. The Senior Manager applies critical care transport, emergency health services and health system knowledge to program improvements aimed at reducing morbidity and mortality.
The Senior Manager maintains accreditation readiness through routine governance, a standards to evidence register, gap assessments and survey preparation. With clinical, operational, communications and aviation leaders, the Senior Manager assigns agreed actions, monitors completion and escalates unresolved gaps to the Director.
The Senior Manager oversees orientation, continuing education and documented competency assessment aligned with the program's scope of care. With the Medical Director and education and operational leads, the Senior Manager uses case reviews, quality findings, practice changes and staff feedback to identify learning needs and evaluate education effectiveness and follow up support.
The Senior Manager leads policy development, review and implementation through established approvals. With accountable leaders, the Senior Manager assesses quality, education and accreditation implications of proposed service, equipment and care model changes, identifies required evidence and approvals, and monitors implementation.
Professional Qualifications & Competencies:- Relevant health related undergraduate degree required, an employer accepted equivalent combination of education and experience may be considered. Master's degree an asset.
- At least five years health care professional experience, including three in critical care.
- At least five years experience in people leadership, strategic and business planning, and priority setting, with portfolio experience and expertise.
- Ability to turn strategy into measurable workplans, lead multidisciplinary change, build relationships and present clear, quality, safety and performance informed recommendations to senior leadership.
- Registration or eligibility with the appropriate provincial professional organization required.
- Experience in quality improvement/assurance, accreditation and/or risk management.
- Working knowledge of applicable Commission on Accreditation of Medical Transport Systems (CAMTS) standards and ability to translate them into operational evidence, improvement plans and sustained readiness. Medical transport accreditation preparation or continuous quality improvement leadership an asset.
- Adult Education diploma or certificate an asset.
- Experience assessing education needs and designing and delivering curricula.
- Air medical experience an asset.
- Project management experience an asset.
- Experience and leadership working with physicians, air medical transport providers and other EMS partners an asset.
- Effective writing, speaking and presentation skills.
- Leads by example and manages time effectively.
- Exercises substantial discretion and independent judgment in autonomous decisions aligned with organizational goals and philosophies.
- Solid understanding of high performance EMS systems.
- Understanding of contract compliance and government regulation an asset.
- Strong educational foundation in health administration, data management and research.
- Research methods and design skills an asset.
- Knowledge of clinical performance indicator assessment and development.
- Strong understanding of confidentiality, privacy and current legislative requirements.
- Proficient in Microsoft Office applications.
- Works independently with word processing, databases, presentation software, reports and spreadsheets.
The salary range for this position is $100,000-$120,000 annually.
