Senior Manager, Performance and LearningDepartment: Operations
Employment Type: Full Time
Location: Austin, TX
DescriptionThis role leads the strategy, team, and technology behind training at Parachute. We're looking for a systems thinker who will instrument our programs with data, build feedback loops, and continuously improve how a fast-growing, distributed workforce learns.
Key Responsibilities- Lead and coach a team of L&D Specialists/Managers who design and deliver training at the corporate and center level, and invest in their individual growth
- Set the strategy for role-specific training across corporate and field roles, establish ramp-time benchmarks, and ensure consistent execution
- Build a measurement framework that tracks the efficacy and ROI of every program, and use that data to improve what's working and retire what isn't
- Own the learning technology ecosystem, including the LMS, content library, and learner analytics, along with vendor management and operational delivery
- Identify where automation and AI can improve how training is built, delivered, and tracked, then implement those solutions
- Partner with cross-functional stakeholders to spot gaps, translate business problems into measurable training strategies, and tie programs to commercial outcomes
- Design leadership development programs across levels, from entry-level employees to senior leaders
- Own compliance and regulatory training in partnership with Legal, Compliance, and Quality, keeping programs current, auditable, and aligned with industry standards
- Build programs that meet the standards of a regulated environment without losing the speed of a fast-growth startup
- Own the training and development budget, including forecasting, allocation, and ROI accountability
- Perform other duties as assigned
Skills, Knowledge and Expertise- Analytical mindset - You don't wait to be told where the problem is; you find it in the data. You understand that in a regulated space, "good enough" isn't an option-accuracy and auditability are your baseline.
- High EQ - You are an expert at reading the room, managing change fatigue, and coaching diverse teams through the growing pains of a startup.
- Ruthless prioritization - You constantly rebalance the needs of your team to meet the dynamic needs of the business
- Start Up Energy - You thrive in environments where processes are built while the plane is flying. You are comfortable with ambiguity and can pivot strategies as fast as the market shifts.
- Startup/hyper growth experience is required
Education and Experience - Bachelor's Degree or equivalent work experience required.
- 8+ years of experience that has helped you build the capabilities required for this role (does not have to be training, instructional design, etc.), with a minimum of 3 years+ managing teams
Work Environment & Physical Requirements- Frequently performs work while sitting in front of a computer.
- Position is mainly sedentary work (office work) but on occasion may include lifting and moving items.
- Movements frequently and regularly required using wrists, hands and/or fingers.
Benefits- Significant career growth opportunities in a fast-scaling environment
- Competitive pay
- Medical, dental, and vision insurance
- Paid time off and company holidays
