About the roleWe're hiring a Senior Manager, People Operations to own HR end to end: payroll, benefits, employment tax, compliance, employee relations and our HRIS. You'll be our senior-most HR leader, reporting to the Chief of Staff and partnering closely with our hands-on CEO. Much of our workforce is global contractors, so you'll support both U.S. employees and an international contractor population.
This is a hands-on role. Much of our People foundation was built quickly, and we've inherited processes that work but need attention. Your job is to keep day-to-day operations accurate and reliable while steadily improving how we work, so the function matures with the business.
Best fit: an experienced HR or People Ops manager who has done the hands-on work and is ready to own the whole function. There's room to grow toward "Director" level as the function and scope grows.
What you'll ownPayroll, benefits and tax- Run multi-state payroll, audits and reconciliations, and resolve issues quickly
- Own benefits administration, annual renewal, open enrollment and broker relationships, with clear employee communication
- Keep employment tax filings and registrations accurate and on time, including Q4 filings and W-2s
- Manage compliance for our global contractor population
HRIS and systems- Lead our in-flight migration to BambooHR: data cleanup, testing, parallel payroll runs, cutover and adoption
- Own PeopleOps systems, vendors and budget
- Keep employee data clean and audit-ready
Employee relations and compliance- Handle HR cases: investigations, corrective action, performance issues, accommodations and terminations
- Coach managers through sensitive situations, and bring in outside counsel when needed
- Own the handbook, policies and compliance calendar (I-9, EEO-1, ACA, leave laws, postings)
Employee lifecycle- Own onboarding through offboarding, including new-hire orientation
- Turn manual, inconsistent processes into documented, repeatable ones
- Partner with leaders on performance management, role clarity and org design
Leadership and partnership- Lead and develop 2 PeopleOps Generalists (global contractors): Payroll & Benefits, and HR Operations
- Work daily with IT Support, Facilities and Recruiting on onboarding, offboarding, access and hiring
- Act as HR Business Partner to department leaders, especially Sales and Customer Success
- Partner directly with the CEO and leadership team, bringing data, risks and clear recommendations
What success looks likeFirst 90 days- Year-end payroll and tax work (Q4 filings, W-2s) is completed accurately and on time
- Benefits renewal and open enrollment run smoothly, and employees understand any changes before they enroll
- Every open HR case is triaged and documented, with outside counsel in place for complex matters
- The BambooHR migration has a clear plan with owners, dates and risks
- Learn the entire payroll process
- Regular 1:1s are in place with your team, and you've built working relationships with leadership and partner teams
By 6 months- BambooHR is live, data is clean and payroll runs without errors
- One onboarding and offboarding process runs across PeopleOps, IT, Facilities and Recruiting
- HR cases follow a consistent process, and managers come to People Ops early
- Performance management and other lifecycle processes are documented and in use
- Your team is stable, engaged and spending less time firefighting
What you bringMust-haves- Minimum of 6 years of progressive HR / People Operations experience, including 2+ years at a startup or high-growth company with 100+ employees
- Led at least one full HRIS or payroll system migration from kickoff through go-live
- Hands-on ownership of payroll, benefits and employment tax compliance
- Deep employee relations experience, including investigations and terminations
- Experience in B2B SaaS or another fast-growing, sales-led tech company
- Experience managing people, contractors and vendors, including global contractors
- A track record of building buy-in at the executive level and turning manual processes into scalable ones with limited tools
- A go-getter who advocates at the right time: when you hear "no" or "not yet," you come back with a clear Phase I, II, III plan that matures People Ops step by step
- Growth mindset: curious, coachable and quick to adapt
Nice-to-haves- Experience with Gusto and/or BambooHR
- HRBP experience with high-volume Sales or Customer Success teams
- Multi-state and international workforce experience
- SHRM-SCP, SPHR or similar certification
What we offer- Full transparency: the base salary range for this role is $115,000 to $140,000, based on experience, with room to grow over time into Director level role
- Medical, dental and vision coverage through SANA, Beam and VSP
- 15 days of PTO for vacation, mental wellness and sick time that grows with tenure, plus 10 paid holidays
- 8 weeks of paid parental leave, plus 4 additional weeks through FMLA
- 401(k) with a company match of up to 3%
- Real ownership: you'll be our senior-most HR leader, with a seat at the table and room to grow toward Director
- Full-scope experience you won't get at a bigger company: payroll, benefits, ER, systems and team leadership in one role
- Visible impact: the processes you build become how the company runs, and leadership will see it
- Your choice of our Austin or Charlotte office
Is this role right for you?We want to be upfront about what this job is really like.
What to expect- A busy, fast-paced, fully in-office role in Austin or Charlotte. This is not a 9-to-5 job.
- No polished onboarding program. You'll jump in, learn our history and existing processes quickly, and apply your expertise early.
- A limited budget and lean tech stack. You'll find scrappy ways to get things done, build the case for better systems, and know when an investment needs to wait.
- You'll hear "not yet." The people who do well here come back with a phased plan (what we can do now, what comes next, what waits until the business is ready) and keep moving.
- Constant multitasking, and this is one of the biggest parts of the job. You'll move quickly between live conversations, Slack notifications and a full inbox of questions, often at the same time, and go from fixing a payroll issue to guiding a leader through a hard termination within hours.
You'll thrive here if you:- Would rather fix a broken process yourself than wait for a tool or a team
- Make sound calls with incomplete information and adjust as you learn
- Enjoy working directly with a hands-on CEO: you bring clear recommendations, push back respectfully and follow through
- See messy systems as a chance to build
- Learn the history before you change it, respecting what works while improving what doesn't
This role may not be the right fit if you:- Do your best work in an established HR function with mature systems and a larger team
- Want a primarily strategic or advisory role with less hands-on work
- Prefer to execute a strategy someone else has set, rather than shape and advocate for one
- Are looking for a predictable 9-to-5 schedule, or eventually a remote or hybrid setup
- Prefer to focus on one thing at a time, rather than juggling constant requests and frequent change
- Need direction from a single leader. You'll report to the Chief of Staff but work closely with our hands-on CEO, so priorities will sometimes come from both
These are all reasonable things to want. In the spirit of transparency, one of our core values, we share them so you can decide whether this role fits what you're looking for.Must be authorized to work in the United States. We are unable to provide visa sponsorship at this time.
