The Opportunity:The Senior Manager, People Experience is a senior people partner role covering our North American employee population. You'll own the full HR operations mandate across the US and Canada - employment compliance, benefits administration, payroll, and EOR relationship management - while also serving as a trusted partner to business leaders on workforce planning, talent, and organizational design.
This is a hands-on, high-ownership role. You'll manage one People & Culture Advisor in São Paulo and will be expected to bring deep knowledge of US and Canadian employment law, benefits architecture, EOR partnerships, and HRIS platforms - particularly TriNet and SAP SuccessFactors - to support a complex, global, and fast-moving organization.
It's a role for someone who can think strategically, execute pragmatically, and build trusted relationships with leaders and employees alike - leading with empathy, clarity, and accountability.
Location: Los Angeles, CA. Candidates must be available to work onsite at our office at least three days per week.
What You'll Be Doing:- Compliance, Benefits & HR Operations
- Administer and manage US employee benefits programs - medical, dental, vision, life, disability - including annual open enrollment, carrier relationships, and ongoing employee support.
- Manage 401(k) plan administration, including contributions, compliance testing, employee communications, and coordination with the plan provider.
- Serve as the primary owner of the TriNet PEO relationship, managing the platform day-to-day, resolving employee queries, and ensuring data accuracy across payroll, benefits, and compliance modules.
- Own the EOR relationship for Canadian employees - serving as the internal point of contact, managing day-to-day HR queries, and ensuring the EOR provider is meeting compliance, payroll, and benefits obligations under Canadian provincial law.
- Maintain and administer SAP SuccessFactors for the North American population, including employee records, position management, and compensation data integrity.
- Provide expert guidance on complex US and Canadian employee relations matters - performance management, grievances, conflict resolution, and formal investigations - in full compliance with federal, state/provincial, and local labor law.
- Ensure compliance with California-specific requirements, including CFRA, PDL, wage and hour regulations, and required government filings.
- Maintain and update North America HR policies and the employee handbook, ensuring alignment with global standards and local legal requirements across both markets.
- Oversee US employment contracts, onboarding and offboarding logistics, and ensure accurate payroll inputs are submitted to TriNet on time.
- Business Partnering & Workforce Planning
- Advise leaders on workforce planning, headcount forecasting, and budget alignment before passing requirements to Talent Acquisition.
- Lead organizational design initiatives - defining new roles, structuring teams for growth or pivots, and mapping clear internal career pathways.
- Drive talent management initiatives (performance reviews, promotion cycles, succession planning) within your portfolio, ensuring consistency and fairness.
- Provide regular people data and insights - turnover trends, engagement levels - to inform proactive leadership decision-making.
- Employee Engagement, Culture & TA Collaboration
- Lead rollout of global engagement surveys within North America and build local action plans based on results.
- Deliver culture-building programs, team events, and year-end celebrations for the LA office and the broader North American team.
- Partner with ERGs and global DEI initiatives to ensure inclusive, connected experiences.
- Collaborate with the Talent Acquisition function, providing North American market context and dotted-line guidance to local recruitment activities where necessary.
- Coordinate comprehensive onboarding experiences that integrate new hires into culture, team, and role expectations.
- Leadership Coaching & Change Management
- Coach and mentor managers across your portfolio to build confidence, capability, and consistency in their daily people management practices.
- Guide teams through organizational changes, restructures, or leadership transitions to minimize disruption and maintain morale.
- Partner with the global P&C team to identify skill gaps and coordinate tailored development or leadership training initiatives.
- Facilities & Workplace Operations
- Liaise with the facility team to ensure the LA workplace is safe, welcoming, well-run, and compliant with local health and safety standards. Support remote/distributed Canadian employees on workplace needs as required.
- Manage relationships with local suppliers, vendors, and service providers as needed.
- Team Management & P&C Projects
- Directly manage one People & Culture Advisor based in São Paulo, setting clear goals and maintaining high delivery standards aligned with global P&C strategy.
- Support the Advisor's development and career growth through regular coaching, feedback, and mentoring.
- Lead or participate in global P&C projects as required, and collaborate with global P&C colleagues to ensure alignment across regions and workstreams.
What You'll Bring:- 8+ years of HR or People & Culture experience, including at least 2 years in a managerial capacity.
- Deep expertise in US benefits administration - medical, dental, vision, 401(k) - including plan management, open enrollment, and compliance.
- Hands-on experience with TriNet or a comparable PEO platform.
- Experience managing or overseeing an Employer of Record (EOR) relationship, ideally supporting Canadian employees.
- Strong working knowledge of SAP SuccessFactors or comparable HRIS platforms.
- Strong knowledge of California and federal US employment law, with familiarity across Canadian provincial employment standards.
- Experience handling complex employee relations matters with professionalism and discretion.
- Experience supporting workforce planning, organizational design, and talent management initiatives.
- Track record of delivering employee engagement, retention, and culture-focused programs.
- Experience developing managers and supporting leadership teams through people-related initiatives.
- Comfort using people data and reporting to inform decision-making.
- Experience operating in a fast-paced environment.
- Bachelor's or Master's degree in Human Resources, Business, Organizational Psychology, or a related field.
- Strong communication, problem-solving, and relationship management skills.
- Ability to balance operational execution with strategic priorities across multiple stakeholders and time zones.
Additional Information:- This is a hybrid role based in Los Angeles, California, with an expectation of three days per week in the office.
- This role requires flexibility to work early hours to collaborate with teams and stakeholders in Europe.
Salary Range (U.S.-based role):The anticipated base salary range for this position is $95,000 - $110,000.
Actual compensation will be determined based on job-related factors such as skills, experience, education, internal equity, and geographic location, where applicable and permitted by law.
Benefits & Other Compensation:This position is eligible for company-provided benefits, which may include health insurance, paid time off, paid holidays, and retirement-related benefits, subject to plan terms and eligibility requirements.
