5-7 years of experience in payment product management or related field
Strong understanding of digital payment systems and technologies
Experience with agile methodologies and tools like JIRA
Proven ability to collaborate across multiple teams and departments
Knowledge of compliance standards such as PCI and risk management
Experience in vendor management and commercial negotiations
Ability to analyze data and derive actionable insights
Responsibilities
Support and execute the global payment product roadmap across channels
Manage multiple payment capabilities including gateways and fraud tools
Partner with cross-functional teams to align payment initiatives with business goals
Identify and implement AI-powered workflows to enhance payment operations
Coordinate certification and onboarding of global payment vendors
Support implementation of alternative payment methods and monitor industry trends
Lead and mentor a team, promoting accountability and performance excellence
Benefits
Opportunity to work in a collaborative and innovative environment
Access to professional development and skill-building resources
Engagement with a diverse team across various functions
Involvement in strategic initiatives that shape the future of hospitality
Potential for career advancement within a global organization
Full Job Description
The Opportunity
Hyatt seeks seeks an enthusiastic Senior Manager to join our Global Payments Team. In this role, you will be collaborating closely with the broader Digital, Finance, Security, and Property Technology teams, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
The Role
Key Responsibilities:
Payment Product Management & Strategy
Support and execute the global payment product roadmap across digital and in-property channels.
Contribute to the management of multiple payment capabilities including gateways, tokenization, alternative payment methods, fraud tools, and integrations with PMS, POS, and digital platforms.
Partner with Digital, Finance, Security, and Property Technology teams to align payment initiatives with business priorities and guest experience goals.
• Identify opportunities to design and implement AI-powered workflows and agent-based solutions to improve internal efficiencies, enhance data analysis, and enable smarter, more scalable ways of working across payment operations and delivery teams.
Global Vendor Certification & Solution Enablement
Coordinate certification and onboarding of global payment vendors across PMS (Opera Cloud), POS, and digital platforms.
Support development and execution of standardized certification frameworks, validation processes, and rollout plans.
Work with internal engineering and infrastructure teams to ensure solutions meet scalability, security, and compliance requirements.
Alternative Payment Methods & Digital Payments
Support implementation of alternative payment methods (e.g., digital wallets, regional payment methods, BNPL, real-time payments).
Assist with integration of payment solutions across web, mobile, and property environments.
Monitor industry trends and recommend opportunities to improve payment capabilities.
Collaborate closely with regional teams to support market-specific payment needs, while staying informed of emerging legal and regulatory requirements.
Agile Delivery & Execution
Participate in agile delivery processes across multiple workstreams.
Support backlog prioritization, sprint planning, and agile ceremonies (stand-ups, retrospectives).
Utilize JIRA to track progress, manage dependencies, and ensure visibility into delivery.
Vendor & Commercial Support
Support management of global payment vendors including gateways, acquirers, and fraud providers.
Assist in vendor evaluations, onboarding, and performance tracking.
Contribute to commercial discussions, cost analysis, and optimization initiatives.
Team Leadership & Accountability
Lead and mentor a team of FTEs and contractors supporting payment initiatives.
Provide clear direction, performance expectations, and regular feedback.
Promote accountability, ownership, and delivery excellence within the team.
Fraud, Risk & Compliance
Support fraud prevention initiatives and monitoring across digital and property environments.
Partner with Risk and Security teams to ensure compliance with PCI and global regulatory standards.
Assist in identifying and mitigating payment-related risks.
KPI Tracking & Reporting
Support tracking and analysis of payment KPIs including authorization rates, chargebacks, fraud, uptime, and transaction costs.
Contribute to development of dashboards and reporting for leadership visibility.
Project & Portfolio Support
Support delivery of key initiatives such as Opera Cloud migrations, payment integrations, vendor certifications, and platform enhancements.
Assist in coordinating cross-functional teams to ensure timely and successful delivery.
