Job Function:
R&D Operations
Job Sub Function:
Clinical Trial Project Management
Job Category:
Professional
All Job Posting Locations:
Remote (US), Spring House, Pennsylvania, United States of America
Job Description:
We are searching for the best talent for Senior Manager, Patient Site Engagement to be based remotely within the United States.
An internal pre-identified candidate for consideration has been identified. However, all applications will be considered.
This is a remote role available in all states within the United States. While specific cites are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from any location to apply.
Purpose: The Senior Manager, Patient Site Engagement (PSE) Senior is responsible for the execution of programmatic recruitment, retention, and engagement strategies. This role will oversee a team of PSE Managers and Operations Specialists, collaborating with local site-facing roles and counterparts in the Innovation & Advocacy teams within Global Development to shape fit-for-purpose strategies and tactics. The Senior Manager PSE will continuously gather patient and site insights from various channels to develop DAS-level PSE strategies, including site engagement, recruitment & retention, DEICT, and advocacy.
You will be responsible for:- Providing operational leadership over a team of PSE Managers and Operations Specialists, overseeing program and trial-level PSE strategies.
- Ensuring a strong connection to study teams, local teams, and vendors, facilitating transparent communication and alignment with key cross-functional stakeholders.
- Shaping and executing TA/DAS/Program/Trial level programmatic patient and site engagement strategies in support of the overall PSE and/or DEICT plan in partnership with regional and country teams.
- Influencing study design and operational strategy at the asset/indication level to incorporate patient and site voices and insights.
- Collaborating with site-facing roles on site-facing activities to tailor fit-for-purpose plans and tactics.
- Overseeing asset-level branding development and communications (e.g., naming, taglines).
- Creating site-facing materials and train site-facing teams throughout the end-to-end process.
- Managing recruitment timelines to meet local submission processes, maintain documentation of recruitment development and implementation requirements to ensure quality standards are met.
- Identifying and providing Key Performance Indicators (KPIs) and conduct Return on Investment (ROI) analysis to assess the effectiveness of recruitment and engagement strategies and tactics.
- Coaching and managing PSE Managers and Operations Specialists to ensure the delivery and execution of PSE strategies, while supporting their career development.
- Continuously identifying and incorporating lessons learned, best practices, and opportunities for innovation.
- Leading program-wide global advisory patient councils.
- Mapping out data sources and partner organizations/suppliers to address recruitment challenges.
- Supporting building a data-based CRM tool tracking site engagement metrics.
- Attending congresses to understand the PSE landscape within the indication/TA.
- Mentoring and supporting the onboarding of new team members.
- Fostering employee engagement, inclusion, and adherence to Credo Behaviors.
Qualifications / Requirements:- A minimum of a Bachelor degree is required; preferred areas of study include Life Sciences (e.g., Biology, Chemistry, Biochemistry, Nursing, Pharmacy).
- A minimum of 8 years experience is required in Pharmaceutical, Healthcare, or related industries, such as Biotechnology, Consultancy, Marketing.
- Strong clinical research operational knowledge and experience across multiple study phases (Phase I-IV); understanding of GCP and processes associated with study/site feasibility, study/project management, monitoring, clinical, and regulatory operations is required.
- Broad-based experience in data analytics/evaluation; ability to leverage, interpret, represent, and drive unbiased data insights into clinical trial operational planning is required.
- Advanced skills to develop deep insights, uncover unmet needs, drive innovation, and inspire, develop, collaborate, and lead within a global matrixed team is required.
- Exceptional interpersonal skills, including the ability to persuade, negotiate, and moderate conflict, alongside strong presentation and communication skills is required.
- Travel up to 15% of the time, as required by business needs.
#LI-RemoteRequired Skills:
Preferred Skills:
Budgeting, Clinical Trial Designs, Clinical Trials, Compliance Management, Consulting, Contract Management, Execution Focus, Fact-Based Decision Making, Give Feedback, Industry Analysis, Laboratory Operations, Organizing, Process Improvements, Project Integration Management, Research and Development, Research Ethics, Technical Credibility
The anticipated base pay range for this position is :
$137,000.00 - $235,750.00
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits
