About the RoleAs the Senior Manager/Director of Revenue Cycle Management (RCM) at Nourish, you'll lead the charge in building and scaling a high-performing RCM team at one of the fastest-growing healthcare start-ups. You'll help design and manage RCM team performance and operational workflows - ensuring that every process not only drives operational excellence, but also delivers a best-in-class patient experience.
You'll be at the forefront of innovation in healthcare operations, leveraging AI and technology to optimize collections, streamline workflows, and support Nourish's unique care model. Your work will directly shape how our RCM function supports business growth, new product launches, and the future of the company.
This is a highly cross-functional role that sits at the intersection of operations, technology, and patient experience. You'll manage and develop a team of RCM Associates, collaborate with teams across Engineering, Credentialing, Customer Experience, Clinical Operations, and external vendors, and lead critical operational projects from ideation to execution. This role reports directly to the Senior Director of Revenue Strategy and will have a significant hand in shaping the success of RCM at Nourish.
This role is full-time and open to fully remote or NYC-based candidates.
Key Responsibilities:- Manage and lead a team of 7+ RCM Associates, providing ongoing performance feedback, coaching, and career development
- Lead hiring, onboarding, and training initiatives to scale the RCM Associate team.
- Oversee RCM BPO operations, overseeing a team of 30+ virtual assistants, managing performance and quality at scale.
- Manage day-to-day RCM operations, ensuring workflows are executed with a high degree of accuracy and efficiency with a focus on putting patients first.
- Continuously identify and implement workflow optimizations to improve collections, provide best-in-class patient experience, and increase operational efficiency.
- Act as a cross-functional liaison between RCM, Engineering, Credentialing, Customer Experience, Clinical Operations, and external billing vendors.
- Support new product and contract activations, ensuring smooth operational launches for new business lines.
- Own and drive ad-hoc operational projects to support business growth and process improvement.
- Develop and manage key performance metrics to track team productivity and workflow success.
We'd love to hear from you if:- You have 7+ years of experience, with at least 3 years managing a team of 5 or more.
- You excel at building relationships and cross-functional collaboration, with experience partnering across technical, operational, and external teams.
- You are a strong communicator and know how to tailor messaging for different audiences.
- You approach problems with a patient-centric approach, focused on delivering best-in-class experience across a patient's health journey
- You have a bias for action and are a proactive, independent problem-solver who thrives in dynamic environments.
- You're tech-savvy, with experience using platforms like Front, Aircall, Intercom, and are quick to learn new systems.
- You are highly organized, detail-oriented, and can maintain structure even when processes evolve frequently.
- Experience in telehealth, healthcare operations, or healthtech companies is a strong plus.
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