5-8 years of experience in operations, revenue operations, or business operations, preferably in an agency or services environment.
Proven ability to build operational infrastructure from the ground up, not just maintain existing systems.
Hands-on experience with HubSpot, Asana, and financial tools, demonstrating strong systems thinking.
Comfortable analyzing data, building dashboards, and interpreting financial statements.
High ownership mentality with a proactive approach to problem-solving.
Strong communication skills for effective collaboration across departments without formal authority.
Experience in managing or mentoring others is a plus; interest in team building is essential.
Responsibilities
Audit existing tools and workflows to identify redundancies and areas for automation.
Build and document the operational playbook, including SOPs and escalation paths.
Lead systems integration across HubSpot, Asana, and financial tools to streamline processes.
Own the full revenue workflow from contract signing to invoicing, reducing friction between departments.
Create and maintain dashboards for real-time visibility into revenue and pipeline metrics.
Collaborate with Sales and Delivery to standardize pricing frameworks and proposal logic.
Document team operations and build playbooks to enhance onboarding and knowledge retention.
Benefits
Opportunity to work directly with the CEO and influence strategic decisions.
Chance to build and develop an internal Operations function as the company scales.
Collaborative environment at the intersection of Sales, Delivery, and Finance.
Focus on process improvement and operational efficiency.
Potential for professional growth in a dynamic agency setting.
Full Job Description
Senior Manager of Operations at Marketwake
You'll sit at the intersection of Sales, Delivery, and Finance - identifying where things break down and building the systems that make them run better. You report directly to the CEO and operate as a peer to department leads.
What You'll Own
Systems & Process
Audit existing tools and workflows; identify redundancy, gaps, and manual work that should be automated
Build and document the operational playbook - SOPs, handoff protocols, escalation paths
Lead systems integration across HubSpot, Asana, and financial tools to reduce tribal knowledge and improve handoffs
Revenue Operations
Own the full revenue workflow - from signed contract to project kickoff to invoice - and eliminate the friction between Sales, Delivery, and Finance
Build and maintain dashboards that give leadership real-time visibility into revenue, pipeline, and utilization
Partner with Sales and Delivery to standardize scoping frameworks, pricing tiers, and proposal logic
Financial Operations
Partner with Finance to build forecasting models, track actuals vs. projections, and flag risk early
Own the operational budget, vendor relationships, and tooling spend
Support margin analysis by service line to inform pricing and resourcing decisions
Team Operating Systems & Internal Enablement
Document how each team operates such as meeting cadences, escalation paths, and communication norms
Build team-level playbooks so new hires ramp faster and institutional knowledge is documented
Spot where teams are spinning - unclear ownership, duplicated effort, missing handoffs - and fix the root cause
Translate strategy into operational workflows department leads can hand directly to their teams
Build accountability structures for cross-functional work - who owns what, by when, and how it gets tracked
Team & Leadership
As the business scales, hire and develop an internal Operations function
Serve as an operational thought partner to the CEO on growth decisions, new service line viability, and structural design
Job Requirements
5-8 years of experience in operations, revenue operations, or business operations - ideally in an agency or services environment
Proven track record building operational infrastructure from scratch, not just maintaining it
Strong systems thinker with hands-on experience in HubSpot, Asana, and financial tools
Comfortable with data. You can build a dashboard, interpret a P&L, and spot a trend
High ownership mentality. You identify problems and fix them without being asked
Strong communicator who can work laterally across Sales, Delivery, and Finance without formal authority
Experience managing or mentoring others is a plus; an interest in building a team is required
