Senior Manager of Operations at MarketwakeYou'll sit at the intersection of Sales, Delivery, and Finance - identifying where things break down and building the systems that make them run better. You report directly to the CEO and operate as a peer to department leads.
What You'll OwnSystems & Process- Audit existing tools and workflows; identify redundancy, gaps, and manual work that should be automated
- Build and document the operational playbook - SOPs, handoff protocols, escalation paths
- Lead systems integration across HubSpot, Asana, and financial tools to reduce tribal knowledge and improve handoffs
Revenue Operations- Own the full revenue workflow - from signed contract to project kickoff to invoice - and eliminate the friction between Sales, Delivery, and Finance
- Build and maintain dashboards that give leadership real-time visibility into revenue, pipeline, and utilization
- Partner with Sales and Delivery to standardize scoping frameworks, pricing tiers, and proposal logic
Financial Operations- Partner with Finance to build forecasting models, track actuals vs. projections, and flag risk early
- Own the operational budget, vendor relationships, and tooling spend
- Support margin analysis by service line to inform pricing and resourcing decisions
Team Operating Systems & Internal Enablement- Document how each team operates such as meeting cadences, escalation paths, and communication norms
- Build team-level playbooks so new hires ramp faster and institutional knowledge is documented
- Spot where teams are spinning - unclear ownership, duplicated effort, missing handoffs - and fix the root cause
- Translate strategy into operational workflows department leads can hand directly to their teams
- Build accountability structures for cross-functional work - who owns what, by when, and how it gets tracked
Team & Leadership- As the business scales, hire and develop an internal Operations function
- Serve as an operational thought partner to the CEO on growth decisions, new service line viability, and structural design
Job Requirements- 5-8 years of experience in operations, revenue operations, or business operations - ideally in an agency or services environment
- Proven track record building operational infrastructure from scratch, not just maintaining it
- Strong systems thinker with hands-on experience in HubSpot, Asana, and financial tools
- Comfortable with data. You can build a dashboard, interpret a P&L, and spot a trend
- High ownership mentality. You identify problems and fix them without being asked
- Strong communicator who can work laterally across Sales, Delivery, and Finance without formal authority
- Experience managing or mentoring others is a plus; an interest in building a team is required
