Senior Manager of Case Management

The Senior Manager of Case Management is responsible for developing and delivering plans, programs, and training that continually improve quality and productivity in Case Management units in multiple locations.

Responsibilities/Duties/Functions/Tasks:

• Participates in long-range planning for Case Management, including participation and input into the development of the annual budget.
• Assists with the development of policies and procedures for Case Management, including updating and maintaining policy and procedure manuals.
• Assists in creating strategies to improve the overall quality and productivity of Case Management and makes recommendations for developing and implementing new programs.
• Coordinates the development and distribution of management reports to assess and enhance department performance, including all capacity, production, and financial based activities.
• Identifies opportunities to use technology to better support client to reduce costs and makes recommendation for automation.
• Directs and coordinates technology-related projects, including implementation and testing for new programs, for the Case Management units.
• Researches industry and competitor information to establish performance benchmarks and develop standard metrics.
• Coordinates department activities at assigned locations.
• Assists in the development of training programs and documentation for Case Management.
• Conducts special audits for the Department, as assigned.
• Ensures internal clients receive performance reports as requested.
• Ensures that client and Court related issues are addressed in a timely manner.
• Maintains Court(s) information in Master Maintenance, including all court costs, addresses, and form requirements.
• Coordinates site level capacity and facility planning for Case Management.
• Controls the flow of legal actions to respective work units.
• Evaluates volume and capacity to ensure appropriate levels of staffing and supervision are available to effectively operate the department.
• Reviews processes and workflows and makes adjustments necessary to improve efficiency and effectiveness.
• Conducts departmental meetings to ensure effective communication of information with all department employees.
• Provides leadership and guidance to staff in fulfilling their responsibilities.
• Participates in the interview process and recommends candidates for positions.
• Ensures employees receive appropriate training, equipment, and supplies to perform effectively.
• Ensures employees receive regular performance evaluations to include a development plan as necessary and that appropriate performance documentation is completed.
• Regular and predictable attendance is an essential function of this position.
• Complete all required training applicable to assigned position.
• Additional duties as requested or required.

Qualifications:

• Bachelor's Degree required, or equivalency in years of experience.
• 5 to 7 years prior experience in a related field.
• Excellent customer service, mathematical, problem-solving and analytical skills required.
• Excellent communication and computer skills required using MS Office Suite.
• Good organizational, planning, and time management abilities.
• Knowledge of the legal process.
• Present a positive, professional image of the Firm.
• Ability to travel approximately 25% of the time.

Compensation and Benefits:

• The expected compensation is $79,202 - $102,925 based upon experience.
• Paid Time Off (PTO) - 21 days annually + 9 Company paid holidays
• Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more. You can review our benefits at www.weltman.com/careers for more information.
• Promotional opportunities from within the firm.
• Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
• On site "Bistro To Go" vending and fresh foods available
• Free parking
• Free onsite fitness center for all employees

Physical and Mental Demands

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain in a stationary position at a workstation. This position requires constant use of hands and fingers for typing and operating a computer and other office equipment. The employee must possess the ability to communicate information and ideas in writing and verbally. Occasional standing, walking, bending, and lifting of items weighing up to 15 pounds may be required. Close visual acuity is needed to read, analyze data, and view a computer terminal for extended periods.

Work Environment

This position operates in a professional office environment. It is representative of those an employee encounters while performing the essential functions of this job. The employee will experience low to moderate noise levels and moderate interruptions. The workspace is well-lit and climate controlled.