Senior Manager, Learning & Development
Location: Tallahassee, FL (Onsite)
About the Role
We are seeking an experienced learning leader to build, lead, and continuously improve training programs that support a large, fast-paced operational organization. This role is responsible for developing learning strategies that accelerate employee readiness, improve operational performance, and create consistent experiences across onboarding, systems training, compliance, and ongoing professional development.
The ideal candidate is both strategic and hands-on. You enjoy partnering with business leaders to identify learning needs, designing scalable training solutions, leading a team of training professionals, and measuring the impact of learning programs through operational results.
What You'll Do
- Develop and execute a comprehensive learning and development strategy that supports business objectives.
- Lead the design, development, implementation, and continuous improvement of instructor-led, virtual, and eLearning programs.
- Oversee enterprise onboarding programs for new employees, ensuring consistent and effective learning experiences.
- Build and maintain training curricula, facilitator guides, participant materials, job aids, SOPs, and knowledge resources.
- Partner with operational leaders to identify skill gaps and develop targeted learning solutions that improve employee performance.
- Manage, coach, and develop a team of training professionals while fostering a culture of continuous learning.
- Establish learning metrics and evaluate program effectiveness using employee performance, quality, productivity, and participant feedback.
- Lead training initiatives supporting new systems, business processes, and organizational change.
- Manage learning management systems (LMS) and ensure learning content remains current and accessible.
- Collaborate with Quality, Operations, Human Resources, and other business partners to ensure training aligns with operational goals and compliance requirements.
- Drive continuous improvement by evaluating learning outcomes and implementing enhancements based on business needs.
What We're Looking For
- Bachelor's degree or equivalent professional experience.
- 8+ years of progressive experience in Learning & Development, Training, Instructional Design, Organizational Development, or a related field.
- Experience leading enterprise onboarding, operational training, or customer service learning programs.
- Demonstrated success building or transforming learning programs in a large, complex organization.
- Experience managing training teams and coaching learning professionals.
- Strong instructional design experience, including adult learning principles and blended learning methodologies.
- Experience developing instructor-led, virtual, and self-paced learning solutions.
- Experience supporting operational environments such as customer service, contact centers, healthcare, government, financial services, or business process outsourcing is highly preferred.
- Strong project management, stakeholder management, and change management skills.
- Experience with Learning Management Systems (LMS) and eLearning development tools is preferred.
- Excellent communication, facilitation, and executive presentation skills.
- Ability to analyze performance data and translate business needs into effective learning solutions.
Preferred Qualifications
- Experience supporting high-volume operations or customer-facing organizations.
- Experience leading training for technology implementations or business transformation initiatives.
- Knowledge of quality assurance, process improvement, and continuous improvement methodologies.
- Experience with tools such as Articulate Storyline, Adobe Captivate, Camtasia, WalkMe, SharePoint, Cornerstone, SuccessFactors Learning, Litmos, or similar learning platforms.
Why Join Us
This is an opportunity to shape the learning strategy for a growing operation and directly influence employee development, operational excellence, and customer outcomes. You'll work closely with senior leadership to build scalable learning programs that make a measurable impact across the organization.
At Strada, our values guide everything we do:
- Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
- Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
- Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
- Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
- Care About Our Work and Our People – We understand that what we do impacts millions, and we have a responsibility to get it right.
Benefits
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum - Maximum:
$77,420.00 - $143,780.00
Pay Transparency Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
