WW Grainger

Senior Manager IT Operations

WW Grainger$100K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • Previous leadership experience managing or leading teams.
  • Experience in IT Operations, technical support, or service management environments.
  • Working knowledge of cloud technologies, SaaS platforms, identity management, networking, and IT service management tools.
  • Strong communication, collaboration, and problem-solving skills.

Responsibilities

  • Lead day-to-day IT Operations, including service desk and incident management processes.
  • Evaluate current-state operations and recommend improvements in service delivery and efficiency.
  • Build and mature IT service management practices and workflows.
  • Oversee support for cloud applications, SaaS platforms, and identity services.
  • Manage relationships with Grainger IT and technology providers for high-quality service.
  • Drive automation and AI-enabled solutions to enhance operational effectiveness.
  • Partner with security and compliance teams to support risk management initiatives.
  • Coach and develop a team of IT professionals, fostering accountability and collaboration.

Benefits

  • Hybrid / Remote schedule
  • Work/Life balance
  • Immediate medical, dental, and vision coverage
  • 18 days paid vacation and 7 paid holidays
  • 6% of annual earnings contributed to retirement, immediately vested.
Full Job Description
Work Location Type: Hybrid

Lead the future of IT Operations while making a direct impact on the business.

We're looking for a hands-on, strategic Senior Manager IT Operations to lead and evolve our IT support and operational capabilities. This is an opportunity for an experienced technology leader who thrives on solving complex problems, building scalable processes, and developing high-performing teams.

In this role, you'll oversee IT Operations, service desk functions, service management processes, and technology support services across the organization. You'll partner closely with business leaders, Grainger IT, and technology vendors to ensure reliable, secure, and customer-focused technology services. Most importantly, you'll help shape the future state of IT Operations-identifying opportunities for improvement, implementing best practices, and driving operational excellence.

What You'll Do
  • Lead day-to-day IT Operations, including service desk, incident, problem, change, request, and knowledge management processes.
  • Evaluate current-state operations and develop recommendations that improve service delivery, operational efficiency, and user experience.
  • Build and mature IT service management practices, workflows, reporting, automation, and service-level performance.
  • Oversee support for cloud applications, SaaS platforms, endpoint technologies, and identity services.
  • Manage relationships with Grainger IT and third-party technology providers to ensure high-quality service and issue resolution.
  • Drive observability, monitoring, automation, and AI-enabled solutions that enhance operational effectiveness.
  • Partner with security and compliance teams to support governance, access management, and risk reduction initiatives.
  • Coach, develop, and lead a team of IT professionals while fostering a culture of accountability, collaboration, and continuous improvement.
  • Serve as a trusted advisor to business stakeholders by proactively identifying operational risks and improvement opportunities.


Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Previous leadership experience managing or leading teams.
  • Experience in IT Operations, technical support, or service management environments.
  • Working knowledge of cloud technologies, SaaS platforms, identity management, networking, and IT service management tools.
  • Strong communication, collaboration, and problem-solving skills.


Work Environment
  • Hybrid work arrangement with an expectation of three days per week in the office.
  • Occasional evening or weekend support may be required.
  • Minimal travel will be required.


Why Join Us?
  • Hybrid / Remote schedule
  • Work/Life balance
  • Immediate medical, dental, vision; 18 days paid vacation, 7 paid holidays and 6% of annual earnings contributed to your retirement, immediately vested!


About WW Grainger

W.W. Grainger (NYSE: GWW), with 2008 sales of $6.9 billion, is the leading broad-line supplier of facilities maintenance products serving businesses and institutions in the United States, Canada, Mexico, China, India and Panama. Through a highly integrated network including nearly 600 branches, 18 distribution centers and multiple Web sites, Grainger's employees help customers get the job done, saving them time and money by having the right products to keep their facilities running.

WW Grainger Careers

Join the dynamic team at WW Grainger, a leading broad line supplier of maintenance, repair, and operating products, where job opportunities abound in an environment ripe with innovation and leadership. At WW Grainger, we are committed to fostering an inclusive culture that values diversity and encourages professional growth through comprehensive diversity training and leadership development.

Work You’ll Do

At WW Grainger, you’ll be part of a robust team that’s dedicated to excellence. Whether you’re looking to start your career through our internship programs or seeking to advance as a seasoned professional, WW Grainger offers a path filled with opportunities for growth and learning. Our team members are equipped with the skills needed to lead industries and drive innovation at every level of the company.

Explore Job Opportunities and Employment

WW Grainger is not just hiring; we are building a future. Explore the numerous job opportunities across various departments where you can put your skills to test and contribute to our mission. From positions in supply chain management to customer service, technology to sales, WW Grainger seeks passionate, curious, and solution-driven team players.

Innovate and Lead

Join a company where innovation is at the core of our business strategy. WW Grainger’s leadership in the industry is enhanced by our commitment to innovation and continuous improvement. Our employees are encouraged to think big and act boldly, driving change that influences the entire market.

Career Development and Benefits

Invest in your future with WW Grainger’s unmatched career development programs. Go as far as your ambition takes you with near-limitless opportunities to advance your career supported by extensive training, development, and certification support. Enjoy a comprehensive benefits package that supports the health, well-being, and financial security of our employees and their families.

Internship Programs and Entry-Level Positions

Kickstart your career with WW Grainger through our internship programs or entry-level positions. Gain hands-on experience, build your resume, and make invaluable networking connections that will pave the way for a successful career. Our internships provide a unique insight into the workings of a major company and serve as a gateway to full-time employment.

Join Our Team

Search open positions that match your skills and interests. We look for individuals who are eager to drive their own career path while contributing to a team that values hard work and creativity.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at WW Grainger.

Interview and Resume Tips

Prepare for your interview at WW Grainger with resources that help you stand out. Learn what we look for in potential hires and how to effectively highlight your experiences and skills on your resume. At WW Grainger, we are more than a company—we are a community. We are dedicated to maintaining an environment where every team member feels valued and has the opportunity to excel. Join us in our mission to help professionals keep their operations running and their people safe.
Learn more about WW Grainger
Size
22,700 employees
Market Cap
$28.3 billion
Industry
Net Income
$695 million
Founded
1927
5 Year Trend
+5.1%
Revenue
$11.7 billion
NASDAQ

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